Issues with Product Addition and Dashboard Statistics in MultiVendorX

  • Resolved Arthur Virabyan

    (@virabyan)


    1 year, 1 month ago

    Hello MultiVendorX Team,

    I am experiencing multiple issues with the MultiVendorX plugin and am in need of your assistance to resolve them. Below are the problems detailed:

    Issue 1: Adding Products Through Dashboard

    When trying to add a product via the Dashboard, the system does not seem to recognize or list existing products for vendors to choose from. This makes it impossible for vendors to indicate which product they are selling. Here’s the step-by-step:

    1. Go to Dashboard -> Add Product.
    2. At the stage where the system should list existing products, nothing appears.

    Issue 2: Navigation Button Unresponsive After Category Selection

    Furthermore, once a category is selected for a new product, the “Next” button becomes unresponsive, preventing the completion of the product addition process. Steps:

    1. Go to Dashboard -> Add Product.
    2. Select a category for the new product.
    3. “Next” button becomes unresponsive.

    Issue 3: Syntax Error on Dashboard Statistics Pages

    On various statistics pages such as “Orders,” instead of displaying the statistics, the page shows the following error message:

    SyntaxError: Unexpected token '<'

    The “Reload” button also appears, as seen in the attached screenshot.

    Screnshot

    I am eager to resolve these issues as they are hindering the functionality of our e-commerce platform. I appreciate any assistance you can offer.

    Best regards, Arthur

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mouindi

    (@mouindi)

    Hi @virabyan, sorry to hear that you have faced this issue.

    Our replies are inline :

    Issue 1: Adding Products Through Dashboard

    >> I understand you’d like your vendors to select products from your existing list for selling.

    For this, you need to enable the Single Product Multiple Vendors option: https://multivendorx.com/docs/knowledgebase/single-product-multiple-vendors-spmv/

    Issue 2: Navigation Button Unresponsive After Category Selection

    >> We haven’t faced this issue on our end. As you can see this is working fine on our end https://www.loom.com/share/aaa64030abce49d98d551efaeeceb02d

    Can you please share a video of your end so we can assist you with this.

    Issue 3: Syntax Error on Dashboard Statistics Pages

    >> We don’t have any such issue on our end. Please contact us over here so we can assit you further.

    Thread Starter Arthur Virabyan

    (@virabyan)

    Hello MultiVendorX Support Team,

    I wanted to provide an update regarding the issues I previously reported. After further investigation, it turns out the problems were stemming from custom code I had added to the functions.php file. Once the code was corrected, all issues were resolved.

    I appreciate your attention to the matter, and I apologize for any inconvenience this may have caused. Thank you for providing a platform for users to seek help; although I managed to resolve the issue myself, it’s great to know that there is a support channel available.

    Plugin Support mouindi

    (@mouindi)

    We are happy to help @virabyan

Viewing 3 replies - 1 through 3 (of 3 total)
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