Issues with Restore, Keeps Directing Me To Site Admin

  • Hi, I was trying to restore my site using this guide.

    I get to item 3 and click the ‘Restore’ button for the backup set that you want to restore (under the ‘Actions’ column).

    However the pop-up doesn’t appear with a list of options to restore. Instead, I get redirected to the site which I wish to restore admin dashboard.

    My back-ups are all correctly in my Google Drive, and I can see them all in the MainWP dashboard under the UpdraftPlus extension. First time I’m needing a restore and its not going as advertised.

    Any help appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the confusion.

    The guide has the older interface of the backup. It has actually changed now.
    There is no longer a pop-up window but instead just a progress page where you get to select the components that you wish to restore.

    Please can you send a screenshot of the part that you are stuck in?

    Regards,
    Bryle

    Thread Starter ??????????????

    (@periago)

    Hi Bryle,

    Here is a video of what’s happening anytime I select any database, theme, plugin, etc to restore and click the “restore” button. It sends me to the admin panel of my website. If I am not logged into admin it just sends me to the website.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you for the video!

    Have you already tried deactivating all the other plugins? It is possible that another plugin is causing conflict with UpdraftPlus.

    Regards,
    Bryle

    Thread Starter ??????????????

    (@periago)

    apologies for the late reply.

    Yes I did disable all the plugins though there are very few as this is my MainWP dashboard and not a public site, I also cleared all the caches.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Are you still having the same issue?
    Can I ask for a copy of the restoration log please?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    Please copy the contents into an online tool (such as https://pastebin.com/ ) and post the link here.

    Have a nice day!
    Bryle

    Thread Starter ??????????????

    (@periago)

    Yes I am having the same issue. I cannot see any “restoration log” in the folder you described unless it is labeled a different way.

    https://i.imgur.com/kefDCYy.png

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Can you send the files with the .txt extension please?

    Regards,
    Bryle

Viewing 7 replies - 1 through 7 (of 7 total)
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