Issues with Stripe API key

  • yarrowm

    (@yarrowm)


    10 months ago

    Hi there, we have been using the Amelia and Learndash plug ins for courses and workshops and recently found that they both resulted in errors with the Stripe API key no longer working. When trying to pay for a course for example the customer gets the following message: Expired API Key provided sk_live***************************************Platform access may have been revoked”

    We have of course spoken to Amelia and Learndash and we have also made sure that the theme and all plug ins are up to date. Speaking to Stripe customer care we have been asked to post here to see if anyone has ideas about how the connection between Stripe and WordPress might have broken down.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Niko

    (@nheeko)

    Hi @yarrowm,


    It’s unfortunate to hear that you’re experiencing issues with the Stripe API key and the integration with the Amelia and Learndash plugins. Troubleshooting this kind of problem can involve several steps to identify and resolve the issue. However, the issue involves a 3rd party plugin which you have also mentioned you have reached out to them already.

    My next approach would be to contact your hosting provider to see on their end if any firewall is blocking the connection with Stripe.

    Have a great day.

Viewing 1 replies (of 1 total)
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