Issues with Sydney 1.72

  • Resolved nolanemerson

    (@nolanemerson)


    3 years, 11 months ago

    After Sydney was updated to version 1.72 I have had an issue where my site gets stuck on the preloader (the two bouncing balls). This issue is present on all pages of the website and on all browsers. I have temporarily disabled the preloader but I would like this issue to be resolved properly so I can have the preloader back.

    After disabling the preloader using CSS I found another issue. The other issue I have had is with the hamburger menu on mobile view. My issue is that when the site loads (on any page) the menu automatically opens and it will not close. The menu buttons work to take you to another page, but the menu itself won’t close so it covers the first few lines of the page.

    I have tried disabling all plugins and I have tried the “Health Check Troubleshooting” plugin with no luck. Then, I tried reverting to Sydney 1.71 but the pages did not show up. Header and footer and shop pages showed up but the page itself was just white. The hamburger menu and preloader issues were both fixed, however.

    My website is currently back on 1.72 with the preloader manually disabled.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)

  • A few others having same problems

    https://www.ads-software.com/support/topic/update-not-working-on-firefox/

    Where exactly do I disable the preloader?

    Thread Starter nolanemerson

    (@nolanemerson)

    In the “Additional CSS” in the Theme Customizer, I added the code:

    body .preloader {
    display: none !important;
}

    I am having same problem after up date .what should I do

    Thread Starter nolanemerson

    (@nolanemerson)

    Is your issue with the preloader only or are you also having the issue with the menu not working in mobile view? If you want to temporarily disable preloader you can use that code above.

    (@nolanemerson)thank you for your reply I’m having two bouncing ball in WordPress edit panel and when I open my site in any browser. if I change to other themes preview it works fine .I’m not pro web builder

    Thread Starter nolanemerson

    (@nolanemerson)

    Sounds like it’s the same issue I’m having with the preloader. If you want to manually disable the preloader (bouncing balls) until the developers fix this issue you can put this code in the section called “Additional CSS” in the theme customizer. 

    body .preloader {
    display: none !important;
}

    (@nolanemerson) thank you for your help, I don’t no how to edit those codes I will wait until they fix, if not I’m going to change the theme

    I was having the issue with the preloader hanging and resolved it either by re-installing the Sydney plug-in after the theme update, or by restarting my Chrome browser or both. (Not sure precisely what fixed it.)

    • This reply was modified 3 years, 11 months ago by mikepalmer.
    Thread Starter nolanemerson

    (@nolanemerson)

    Both issues resolved by reinstalling Sydney Toolbox (the plugin) then clearing browser cache on Google Chrome. I guess when the Theme itself updates, the plugin might not.

    Had the same problem.
    Thank you very much, for the qick-fix!

    I did not need to reinstall. I solved by cleaning the WP Fastest Cache cache.
    I guess cleaning the cache should solve the issue with any other caching system / plugin.

    The browser was stuck trying to load JS files which were present in the 1.71 version but have been removed in the 1.72 (such as js/main.js, for example).

    The theme developer should warn about this possible issue in the release notes.

    Hi,

    We’ve updated our changelog to mention that you might need to clear your cache: https://athemes.com/changelog/sydney/

    Nothing is broken here nor do you need to reinstall anything.

    Sorry for not mentioning this earlier in our changelog.

    Vlad
    athemes.com

    Works for those who admin sites. Difficult if you have regular visitors who don’t know that and just find the site hanging.

    Thread Starter nolanemerson

    (@nolanemerson)

    The weird thing is, I cleared my cache about 5 times in 5 different ways with no luck. I only got it resolved when I reinstalled the plugin then cleared cache again. Maybe it was just a coincidence.

    Clearing the Browser cache in EDGE does not work for me.

    Only disabling the Preloader (bouncy balls) with CSS works but then it prevents your menu from working.

    Do we need to purge the Website Cache in the WordPress Admin Panel, if so, How?

    What’s the Fix?

    Thank you.
    Rand.

Viewing 15 replies - 1 through 15 (of 20 total)
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