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Resolved nolanemerson
(@nolanemerson)

3 years, 12 months ago

After Sydney was updated to version 1.72 I have had an issue where my site gets stuck on the preloader (the two bouncing balls). This issue is present on all pages of the website and on all browsers. I have temporarily disabled the preloader but I would like this issue to be resolved properly so I can have the preloader back.

After disabling the preloader using CSS I found another issue. The other issue I have had is with the hamburger menu on mobile view. My issue is that when the site loads (on any page) the menu automatically opens and it will not close. The menu buttons work to take you to another page, but the menu itself won’t close so it covers the first few lines of the page.

I have tried disabling all plugins and I have tried the “Health Check Troubleshooting” plugin with no luck. Then, I tried reverting to Sydney 1.71 but the pages did not show up. Header and footer and shop pages showed up but the page itself was just white. The hamburger menu and preloader issues were both fixed, however.

My website is currently back on 1.72 with the preloader manually disabled.

The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)

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Kharis Sulistiyono
(@kharisblank)

3 years, 11 months ago

Hi Rand,

I wrote a reply already to this on your other thread:

https://www.ads-software.com/support/topic/1-72-update-not-working-with-internet-explorer/#post-13752910

Regards,
Kharis

randomize
(@randomize)

3 years, 11 months ago

Is there any further update on this?

I have cleared the browser cache in both EDGE and Chrome but website does not load with PreLoader enabled.

currently I have the preloader disabled but encounter the following issues.

1. The Hamburger menu in the mobile view does not work.
2. The website right hand edges are nolonger the same length in the mobile view. It used to look far better with the preloader enabled.

Please can you advise of the fix ASAP.

Great Theme, i’m sure lots of other sites also affected by this issue.

Thank you.

R.

Kharis Sulistiyono
(@kharisblank)

3 years, 11 months ago

Hi R,

I wrote a reply already on your other thread.

https://www.ads-software.com/support/topic/1-72-update-not-working-with-internet-explorer/#post-13805645

I hope that helps.

Regards,
Kharis

randomize
(@randomize)

3 years, 11 months ago

I tried the above on 2 of my sites and it still did not work. The only thing that works is to disable the pre-loader with the following code but that changes how certain things redraw on the site and it does not look or behave exactly the same.

.preloader {
display: none !important;
}

Please check my other site https://thebestcardanostakepool.com/ which has the pre-loader disabled and advise if if works on your browser. I only get the 2 bouncing balls. I have checked the site from various different desktop and mobile devices that have never loaded my site before and can confirm it does not work so it may not be a local cache issue.

PHP 7.4 (I have tried both higher and lower version too)
WordPress 5.6
Sydney Theme 1.73

Please advise.

Kind regards,

R.

Kharis Sulistiyono
(@kharisblank)

3 years, 11 months ago

I wrote you a reply to you for this already in this thread:

https://www.ads-software.com/support/topic/1-72-update-not-working-with-internet-explorer/#post-13832000

Regards,
Kharis

Viewing 5 replies - 16 through 20 (of 20 total)

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The topic ‘Issues with Sydney 1.72’ is closed to new replies.

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