The plugin has about 6000+ active installations, it didn’t break any of them. Also, looks like you’ve been using it since 2021 with no problems until Jan 11th 2024. Care to share what happened that day? Did you install a new plugin, or any plugin got updated?
We are trying to cover all channels, including this one, but reply times are longer than the official support area. We have a dedicated team on https://support.netopia-payments.com/ that already replied to your enquiry about 6 hours ago.