It crashes at the checkout page

  • Hello,
    on the checkout page, after entering all the address data, I cannot access the next page. It blocks. If I disable the plugin, the checkout will work again.
    I’ve tried disabling other plugins to see if there are any incompatibility issues, but disabling your plugin solves the problem.
    What can I try to do to make it work?
    Thanks
    Alessandro

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  • We suffer endless issues with this plugin also, I’ve reported it to ST/Trust Support & they are aware but say this third party developer Illustrate Digital aren’t the quickest to fix things. I believe a new plugin may be on its way with hosted payment pages, but when I have no idea. My problems arise with 3DS payments, some work & some don’t.. customers report that they entered their card details, click process, then nothing happens. When using the test facility, an ACS page pops up.

    I had an issue similar to yours earlier this week. I think I had done too much testing, & I noticed my checkout page was broken & the debug logs noted some errors from this plugin & surely enough deactivating fixed the issue with the broken checkout page.. I was about to contact support then just thought of a couple of other things to try first.. & it cleared the issue. I reactivated the plugin, then in WP Admin head to WooCommerce > Status > Tools. Try clearing customer sessions.

    I think that flushed out some session errors & the page was fine.

    Hi @jamesboothroyd

    With your mention of endless issues I am wondering what issues you have faced.

    For me the little time using Trust Payments everything was working smoothly but as of Dec 31st orders do not seem to properly register with successful payment ID and stock does not reduce.

    Have you experienced any similar types of issues where behaviour has just changed? Knowing full well WordPress and plugins have not been updated.

    I too am reporting to Trust Payments as well as here.

    Hi Tony, I can’t say I’ve suffered this issue as firstly we’re closed for Xmas/NY so haven’t processed orders since 24th Dec & won’t start again until Monday 4th Jan, also we don’t use stock management so I’d have no idea on the stock not levels not reducing. Our issues seem to lie around the 3DS & ACS page, some customers sail through fine, whilst some report the page just hangs & does nothing. I hope you get your issue resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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