It does not work well

Firstly, allow me to express my deep regret that there is a problem with your experience using our plugin.

With apologies for the lengthy explanation below, I will speak somewhat generally:

I will start by saying that we have many tests that prove that our plugin works perfectly with Apple devices and performs all functions perfectly on the Safari browser and iPhone and iPad devices as well.

Perhaps it did not work correctly with your slider plugin on your site. This is called a conflict in working with the plugin and does not mean that it is bad at working with all Apple devices.

We know that some problems sometimes occur with some sites, and the following is a general explanation to clarify the point of view of what happens with some customers.

Firstly, it is very unfortunate that many website owners, perhaps after many years of owning websites and continuous use of dozens and perhaps hundreds of plugins, still believe that a plugin dedicated to copy protection may be able to be compatible with tens of thousands of other plugins or control the system. Operation of the visitor’s device.

This is impossible. The plugin cannot work at all outside the scope of the browser that runs your site for the customer. The functionality of the plugin cannot be more powerful than the basic browser functions, nor can it be compatible with the functions of all other plugins (perhaps 95% is an excellent number). But not 100% for sure.

Secondly, we face some problems in compatibility with some plugins that were programmed by other people, and this is very normal. By the way, a million plugins face the same type of problems, and this does not mean that they have defects. This only happens as a result of some differences in the way of thinking or way of working between each one. A programming team while working on its plugin.

More difficult than this task is our task of convincing our clients that we are actually doing this and that we cannot do some things because they are beyond our specified scope of control.

We cannot prevent screen recording (for example), and we cannot prevent displaying the page source (as another example). We may have found some ways to make these things more difficult, but preventing them absolutely is impossible.

Also, there is a huge difference between the famous browsers (Chrome, Firefox, Opera, Bing, Safari, etc.) They all have fundamental differences, and we are constantly trying to find middle points to deal with these differences. This is an arduous task that we undertake over many years of updating and working, whether in the paid version. Or free.

The best solution is for our valued customers to accept the existence of these differences and do appropriate research for alternatives when a conflict occurs, and not try to force us to interfere in how other plugins work to make them compatible against their will with the plugin that you wish to keep. When we cannot satisfy this desire, the customer expresses his anger on us in the form of a rating (one star) that carries negative content or inflammatory content for other customers not to buy (for example).

We welcome you to write your idea in the comment in the way you like, and we welcome you to choose any number of stars that suit your comment, but the comment contains content to incite customers not to buy. We believe that this is not a way to solve any problem. If you had asked to return the money, we would have done that and that was the end of it.

We have thousands of customers who are happy to own the Pro version of our plugin, and we are really unhappy that one of our customer’s experiences was not as perfect as we hoped.

Thank you for your understanding

Dear wp-buy,

It is not my habit to leave a negative review for a product like your plugin, as I am also a developer, I understand the difficulties and compatibility issues.
Nobody claims 100% compatibility of a plugin in a WordPress environment ad in different server environments. This is clear and perfectly normal.

In the long chat with support I was very clear about the problems encountered with the theme I use (theme and not with other plugins) and the recurring answer has always been: our developer needs more time. And finally: we cannot solve the problem. Or rather, to be more precise, in a sarcastic tone: Have a good day!
Not to mention the problem of plugin translation, where there is no compatibility problem with other plugins. My request was practically ignored.

However, I almost managed to solve the problem of protecting images on mobile completely on my own by analyzing the code and making some simple changes (and it’s quite incomprehensible why you couldn’t do it).
Considering that it is very clear that I cannot hope for your help, I will analyze the language problem as soon as I have some time.

So, in short, the negative experience is due to the lack of willingness on your part to resolve the problems that, it is normal, may arise and, speaking of a commercial product, I believe it is due.
If only you had spent the time of this message trying to solve the problem, this useless conversation would never have existed.
The problem is how a commercial company presents itself towards customers. The customer is always the most precious asset, remember it.

Best regards