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Resolved troyw2015
(@troyw2015)

1 year, 1 month ago

Now I know I am by far not the first person to point this out, but what is kind of staggering, is that the developers of this plugin are still ignoring it. The issue is, that the plugin has its own GTIN field which must be filled in, because it won’t see the GTIN field in Woocommerce. How can this be? How is such a ridiculous oversight made in the first place and then persistently ignored, despite the screams of despair from so many users?

In our instance, we have a website with 10’s of thousands of products, which has been around for a long, long time. We only started using this plugin a year or so ago and like many other users, we were pretty much forced to do so, due to the insurmountable number of pathetic rules and configuration nightmares presented by Google Merchant Centre. Right now, we have 2300 products left, which Merchant Center claims have no GTIN’s? This is of course utter nonsense, because the GTIN’s are in the Woocommerce Inventory tab and always have been.

At what point will the developers fix this insanity and allow the plugin to read the GTIN from the Woocommerce Inventory field? It clearly didn’t happen in yesterdays update, so when can we expect someone to address this? If I was the paranoid type, one might think Woocommerce are doing this, just to irritate their users or they are working on yet another $99 per year version which fixes this. Now that wouldn’t surprise me!

Thank you.

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Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Paulo P – a11n
(@paulostp)

1 year, 1 month ago

Hello,

The issue is, that the plugin has its own GTIN field which must be filled in, because it won’t see the GTIN field in Woocommerce. How can this be?

WooCommerce core does not have a GTIN field, only SKU, so I imagine that something else on your site is adding a custom field for GTIN. Google Listings & Ads would need to be made aware of that custom field if you want to use it, as exemplified here: https://woocommerce.com/document/google-listings-and-ads/attribute-mapping-use-cases/#section-4

Best,

PPNSteve
(@ppnsteve)

1 year ago

I have the same concerns.. Woo uses an EAN in the inventory tab.. so how to use this?

Plugin Support Shameem R. a11n
(@shameemreza)

1 year ago

Hi @ppnsteve

The EAN in the inventory tab can be used similarly to the GTIN field by mapping it to the Google Listings & Ads plugin as explained here: https://woo.com/document/google-listings-and-ads/attribute-mapping-use-cases/#section-4

Please note that EAN is not currently supported attributes in Google Listings & Ads: https://woo.com/document/google-listings-and-ads/#global-attribute-mapping

I hope this helps! Please let us know how it goes or if you need further assistance.

PPNSteve
(@ppnsteve)

1 year ago

Tried that, its not in the list of available item to map. (I also have the GTIN in inventory added by Rank Math SEO, but it too isn’t listed)

Looks like its back to manually adding it to the listing form fields.
anastas10s
(@anastas10s)

1 year ago
Hi there @ppnsteve ??

We’d like to take a look at your report on a separate thread since this one is closed and technically resolved.

Please open a new topic here: https://www.ads-software.com/support/plugin/google-listings-and-ads/#new-topic-0.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status there? You can find it via ‘WooCommerce > Status’. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it there in your thread.

Looking forward to hearing from you!

Thanks!
- This reply was modified 1 year ago by anastas10s. Reason: SSR request

Viewing 5 replies - 1 through 5 (of 5 total)

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