kramupfel,
Thanks for the input. I agree, support has been stretched a bit lately. I do my best to support both free and premium customers but we have grown to a point where it has become very difficult for me to keep up with all the requests by myself.
Additionally, I am in the middle of adding a backup to dropbox feature and it is taking quite a bit of my time as well. While this isn’t an excuse for letting my support slide, I just wanted to let you know why.
To remedy the situation I decided last week to hire a developer to help with support. He will start next week and will help me with both free and premium support. It is going to take a few weeks to get him trained but once he is up to speed support will be back to our normal high standard.
Thanks
Chris