Users not getting subscribed to Mailchimp

I have just enabled debug and saw the following entries:
[01/27/2019 8:20 PM] – SUCCESS: [MailChimp] Doing list signup.
[01/27/2019 8:20 PM] – FAILURE: [MailChimp] Could not find a list name in your MailChimp account that matches with the target list name: Social Vector Members

However the list does exist as I copy and pasted the name from Mailchimp. Shame I can’t attached a screenshot but the list is in Mailchimp as: Social Vector Members

Hi, please check the following documentation. Let me know if this helps you.

Thank you

Thanks but I have already seen that via another support question and followed the steps exactly (using a paid level). The emails are not going to the spam folder either

Did you also check the following troubleshooting steps?

The following are the common causes of failure:

1- There is a typo in the list name (if the list name does not match then the request to signup will be ignored by mailchimp)
2- You are trying to signup using an email address that is already on the list (mailchimp may ignore signup request if the email address is already on that list)
3- Signup worked correctly but the opt-in email went to the junk mail folder

Regards

Hi,

I am not sure whether you misread my responses

1. I have already said that I copied and pasted the list name to avoid any mistakes. I checked for trailing spaces too

2. The email address has not been used to sign up to mailchimp before. I encountered this issue when testing in Mailchimp so I am aware of this

3. I have already checked the spam/junk folders and nothing.
I also stated the debug entries which says it can’t find the list which is false as I copy and pasted it. Shame I can’t provide a screenshot of the list in Mailchimp

[01/27/2019 8:20 PM] – SUCCESS: [MailChimp] Doing list signup.
[01/27/2019 8:20 PM] – FAILURE: [MailChimp] Could not find a list name in your MailChimp account that matches with the target list name: Social Vector Members

Hi,

2. The email address has not been used to sign up to mailchimp before. I encountered this issue when testing in Mailchimp so I am aware of this

Can you explain the above further?

Also can you carry out the following troubleshooting steps.

Thank you

2. When testing mailchimp on a completely different site to the one I am setting up now using a different plugin, I came across the issue where I registered with an email, deleted the subscriber in mailchimp but further registrations with the same email did not work. After troubleshooting I found out that is safer to use a fresh email every time as deleting a subscriber from mailchimp doesn’t appear to necessarily allow the email to be used again. Maybe it was just a quirk of the plugin i was testing but I don’t use the same email twice to register when testing.

Hi, this issue is linked to your other support thread. Until we work out the registration process in the other support thread we really cannot check and troubleshoot the issue here.

Regards