It is support is very bad, do not answer

  • The first time I got in touch with them it was because I wanted to ask if in the list of posts, I could use CPT and Custom Taxonomies, and they answered me that no, that only categories and tags that come by default in wordpress could be used.

    After that, I have contacted them twice more, several times over several days, and I have never received a response.
    One of these times, is that using the Astra theme, when I make the design in a layout and then show it on any page, it doesn’t render the CSS well … For me this is important, because I could do the footer and more sections for place them on multiple pages …

    The other is about setting up contact forms. The contact form works well for me, the form builder, when I click the submit button, I get the error message that I must complete all the required fields, and I already have it filled out.

    These are two important questions … And there is no way to obtain not the solution, but a single answer.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    I am sorry to know that you had bad experience with our support. Can you please mention one of the email subjects?

    I will take a look and try to escalate if possible.

    Thread Starter hwuser

    (@hwuser)

    Hi,

    The subject are:
    1.- Technical Support – No render CSS
    2.- Technical Support – Problem with Form Builder

    Thanks.

    I am sorry. I could not find any of the threads in our support portal. Please reply to the threads mentioning my name. And also please share the first 4 letters of your email address.

    Thread Starter hwuser

    (@hwuser)

    I send already the emails to [email protected]

    my email is proyect….

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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