It was usable until 1 week ago

  • Resolved giftma

    (@giftma)


    5 years, 8 months ago

    I emailed the support center([email protected]) 5 days ago, but I did not get a message. Therefore I will contact you from here.

    About 1 week ago I was unable to use shutterpress.
    There was no problem with the shutterstock account license.
    Please tell me how to improve it.
    An error message has been attached, so please refer to it.

    Error message:
    Please check your shutterstock account and make sure you are still allowed to licence images There has been a problem with the download.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ionut.calara

    (@ionutcalara)

    Hi there, I will forward this to the support team at shutterpress, but this error message means that the shutterstock account doesn’t have enough credits at the time of the call.

    I am experiencing the same issue/error. I checked and the accounts are linked and I have 650+ credits remaining. Please advise.

    I submitted a ticket via https://www.shutterpress.co yesterday, but have not received a response.

    • This reply was modified 5 years, 8 months ago by ratputin.

    Additionally I was able to log into istock directly and download images via the subscription. Any help would be much appreciated.

    Plugin Author ionut.calara

    (@ionutcalara)

    Hi there, we are looking into the issue, the shutterstock api doesn’t allow download via your token, and we are looking into it.

    Plugin Author ionut.calara

    (@ionutcalara)

    It turns out that the issue is caused by Shutterstock moving towards a paying model for their api. This isn’t something we can easily fix, so the plugin is now going through a revamp. You can reach us for a refund if you haven’t already.

    • This reply was modified 5 years, 8 months ago by ionut.calara.

    Hello, this https://jerseydeanne.com your plugin never worked. Shutterstock said they were pulling the license and I would like a refund, please.
    [email protected]

    Thank you

    Plugin Author ionut.calara

    (@ionutcalara)

    @jerseydeanne I am sorry to hear the plugin hasn’t worked at all for you, I will start the refund process today.

Viewing 7 replies - 1 through 7 (of 7 total)
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