It will be ordered without a variations selection.

  • Resolved rqcmt

    (@rqcmt)


    3 years, 2 months ago

    Hello.
    In Woocommerce, products that have multiple Variations registered cannot be added to the cart with an “Please select some product options before adding this product to your cart” alert unless they are selected.
    However, very occasionally there is a problem where the order is placed without selection.
    How can I avoid this?

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter rqcmt

    (@rqcmt)

    I understand that this does not usually happen.
    It only happens under certain conditions.
    But I don’t know what the conditions are.
    So, no matter how many times I try, I cannot reproduce the problem.
    Therefore, the common troubleshooting methods do not work.
    Do you understand?
    I do use debug mode in WordPress.

    >As mentioned above we can’t replicate the issue you’re describing. When a variation is not selected, the product can’t be added to the cart as the “Add to Cart” button is disabled and won’t work giving a warning message on the screen.

    Is this behavior controlled by Javascript?
    If so, then it is likely that the script is not working well when the client is on a particular device or condition.

    @rqcmt

    Adding of product is controlled by JavaScript, however, either we or you have been able to reproduce the issue. Since the error is coming from your setup, we suggest asking customers that experience the error on the procedure and environment they use in making the order.

    Thread Starter rqcmt

    (@rqcmt)

    Hi @oaoyadeyi

    Roger that.
    I will check each case individually the next time it occurs.
    I thought that asking the question here would give me some clue, but I don’t see such a case.
    I actually tested this in an environment that does not allow Javascript.
    I can press the button to add to cart without selecting an option.
    However, an error message appears afterwards asking me to select an option.
    This means that I am skipping these two steps in order for the order to be fulfilled without options.
    It’s not just a javascript problem.

    So it’s possible that you are correctly selecting the options and placing the order, but that information is lost.

    Should I not ask any more questions in this resolved topic?

Viewing 3 replies - 16 through 18 (of 18 total)
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