It works, but documentation sucks

  • The maps work. This is not a review of the functionality, but a lack of documentation for the product.

    If you are a buying customer, you will find NO ADDITIONAL INFORMATION from what anyone else can see on their website. You wont get any instructions or documentation about the license or how to switch from Free to Pro… Nothing. You will have to do a Google search for that.

    Horrible user practice. Just horrible!

    P.S.
    I’ve edited my review star from 1 to 5 because of a pretty nice user support. Albeit it being via email (in 2015), but it works and they are very polite. I hope they will introduce changes in their documentation and offer more support for WordPress (on their blog).

    – The previous text review stands as is.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author martynasma

    (@martynasma)

    So are you giving one star to the documentation or the plugin itself? Was there any promise made to you that there is more documentation when you purchase a license? Have you tried working your issues with amCharts support? If you did you’d find it excellent.

    Having said that, are you having some issue that prevents you from using the plugin? I imagine that you do, hence the rating. I’m pretty sure we can work it out for you.

    Have a good day. I hope you’ll be able to overcome your initial frustration and update the rating to a more appropriate one.

    Thread Starter EOSlover

    (@eoslover)

    Hello Martynasma, I’ve haven’t seen your reply up to now, and I already have edited my review without reading your message first. So, you would be happy to find out that your support contacts were indeed really good.

    I wish you would dedicate few hours, lets say a day, and focus your efforts in writing at least one blog post on your website as a guideline for new users with a specific scenario: “You bought amCharts, what now? Complete guide on how to install and publish your first chart or map in WordPress”.
    I would even contribute with some text and an example if you wish.

    Plugin Author martynasma

    (@martynasma)

    Duly noted. Thanks for the updated rating.

    We totally understand that our documentation right is decentralized and less useful than it might be. Therefore we’re currently working on a whole new concept of documentation, which would include “getting started” material, reference, advanced and specialty topics like WordPress integration, in one place.

    I hope you’ll like it when it hit the daylight a few months from now. Creating and maintaining documentation is huge and tedious work.

    Thread Starter EOSlover

    (@eoslover)

    You have my full support and admiration. I will continue using amCharts and use them in any projects that require such kind of data representation.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘It works, but documentation sucks’ is closed to new replies.