Item Does Not Appear in Cart

  • Resolved praffert1

    (@praffert1)


    1 month ago

    I am having a lot of problems to get this plug in to work and remain working. For no apparent reason the plug in doesn’t work as expected. The behaviour seems quite bizarre.

    When adding a pre-order item to the basket, it will say that the item has been added to the basket but the item will not show up in the basket. When you check the basket you will get an error that there is a problem and you should return to the basket and fix the problem. When you check the basket, it is empty and nothing has been added. The problem also affects products allowed on backorder and all other product orders.

    It takes a huge amount of work to get the plugin working. I need to disable all the Woocommerce related plugins and then start by enabling back orders and then pre-orders, check that the pre-orders are working, clear the cache check again and then enable all the plugins again one at a time. Pre-orders will work for a while but when a product change is made or a Woocommerce plug in is updated the Pre-orders stop working and then the whole process to get Pre-orders working starts again.

    Making a full backup of a working setup and restoring the backup when Pre-orders stops working does not help. It seems that Pre-orders is unstable or the instability is caused by something else. I cannot find any single plug in that seems to be the root cause.

    This is a problem, because the website is live and while I am trying to fix the problem, I am losing orders and customers.

    Is there a log that I could collect when the plugin stops functioning? Can you advise please? Currently Pre-orders is working on the site but could stop at any moment.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello,
    I hope you are well

    Based on your explanation, to diagnose the problem more effectively, I recommend enabling WordPress debugging. You can do this by adding the following lines to your?wp-config.php?file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    This will create an error log file in your /wp-content/debug.log directory. When the issue occurs, check that file for any error messages that might give us clues about what’s happening.

    Additionally, it would be helpful if you could provide more details about any errors you find in the log, as well as any patterns you notice regarding when the pre-orders stop working (for example, after updating a plugin or making a change to a product).

    This information will help us determine if there’s a conflict with another plugin or if the issue is related to PreOrder for WooCommerce plugin.

    @praffert1 regarding:

    When adding a pre-order item to the basket, it will say that the item has been added to the basket but the item will not show up in the basket. When you check the basket you will get an error that there is a problem and you should return to the basket and fix the problem. When you check the basket, it is empty and nothing has been added. The problem also affects products allowed on backorder and all other product orders.

    Please provide us in detail the step by step to reproduce the error, if you record a video better:

    I hope this helps you identify the problem.

    • Best regards,
    Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are well.

    As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new ticket if you continue encountering issues or reopen this ticket.

    We’d be happy to assist. Thank you!

    Best regards, peace!

Viewing 2 replies - 1 through 2 (of 2 total)
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