Item total mismatch error when rounding is enabled

  • Resolved DensitySK

    (@densitysk)


    2 years, 4 months ago

    HI,

    my customers are experiencing problems with paying via PayPal, because they are getting an ITEM_TOTAL_MISMATCH error during checkout. Paying via other payment gateways is working without issues.

    I do not use any plugin for adding extra fees, I enter prices exclusive TAX and all are entered with 4 decimals for precision. I have enabled rounding at subtotal instead of rounding per line due to webstore being connected to an external invoicing/accounting software and the law about tax and rounding requirements in my country.

    Do you have a solution or fix for that?
    Screenshot under the following link>
    https://ibb.co/y4HKCyx

    Individual items costs>
    8,33+5+16.67+12.5+70.83+2.08+8.33+8.25+28= 159.99 and due to rounding at subtotal levels the final price is 160.00

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @densitysk

    Apologies for the inconvenience caused by this issue.
    We are currently able to reproduce this issue and are working on the fix. We expect this to be resolved in the next release which should launch in a few days. For now, you can use release 1.8.1 in order to resolve the issue until the next release is available. You can download the older version from the dropdown at the bottom of this page.
    https://www.ads-software.com/plugins/woocommerce-paypal-payments/advanced/

    Kind regards,
    Femi

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @densitysk
    ?
    The issue that causes the error ITEM_TOTAL_MISMATCH has been resolved with our 1.9.1 release this week. Please make sure you update the plugin to this version and verify that you are not encountering this issue anymore. If you still encounter this issue, please open a new thread. We will mark this thread as resolved.
    ?
    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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