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Resolved

(@oldpixelpusher)

For one item (linked below) after billing details are provided and you click a payment method (PayPal, Venmo, or Debit or Credit Card), then this message appears ITEM_TOTAL_MISMATCH Should equal sum of unit_amount * quantity) across all items for a given purchase_unit You can then not proceed with the purchase.

It’s only this product…unfortunately it is one of my client’s best sellers. We’ve recreated the product and that didn’t even work.

I did find if you add another item in the cart with the troublesome item, it seems to work. The whole thing is strange. System summary is below. Any suggestions would be appreciated.

### WordPress Environment ###

WordPress address (URL): https://keepemcrawling.com
Site address (URL): https://keepemcrawling.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.2 - There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Flywheel/5.1.0
PHP Version: 7.4.28
PHP Post Max Size: 300 MB
PHP Time Limit: 180
PHP Max Input Vars: 8000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.7.36-google
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_ezhj8x7e3z_
Total Database Size: 120.48MB
Database Data Size: 84.19MB
Database Index Size: 36.29MB
wp_ezhj8x7e3z_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_actionscheduler_actions: Data: 2.02MB + Index: 0.67MB + Engine InnoDB
wp_ezhj8x7e3z_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_actionscheduler_logs: Data: 0.34MB + Index: 0.23MB + Engine InnoDB
wp_ezhj8x7e3z_aws_cache: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_aws_index: Data: 5.02MB + Index: 4.11MB + Engine InnoDB
wp_ezhj8x7e3z_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_comments: Data: 1.19MB + Index: 0.38MB + Engine InnoDB
wp_ezhj8x7e3z_enit_order_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_field_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_options: Data: 46.25MB + Index: 23.25MB + Engine InnoDB
wp_ezhj8x7e3z_postmeta: Data: 7.48MB + Index: 2.66MB + Engine InnoDB
wp_ezhj8x7e3z_posts: Data: 10.16MB + Index: 0.36MB + Engine InnoDB
wp_ezhj8x7e3z_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_termmeta: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_ezhj8x7e3z_terms: Data: 0.28MB + Index: 0.31MB + Engine InnoDB
wp_ezhj8x7e3z_term_relationships: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp_ezhj8x7e3z_term_taxonomy: Data: 0.23MB + Index: 0.23MB + Engine InnoDB
wp_ezhj8x7e3z_usermeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ezhj8x7e3z_warehouse: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_ezhj8x7e3z_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ezhj8x7e3z_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_wc_product_meta_lookup: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
wp_ezhj8x7e3z_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_indexable: Data: 2.52MB + Index: 1.16MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_seo_links: Data: 1.45MB + Index: 0.61MB + Engine InnoDB
wp_ezhj8x7e3z_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_categories_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_headers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_products_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ezhj8x7e3z_za_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_unishippers_freight_carriers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1181
bc_x1379_op_type: 3
custom_css: 2
et_body_layout: 2
et_footer_layout: 6
et_header_layout: 6
et_pb_layout: 26
et_template: 7
et_theme_builder: 1
fpf_fields: 1
nav_menu_item: 343
nf_sub: 98
oembed_cache: 1
page: 42
post: 12
product: 263
project: 1
revision: 423
shipping_package: 2
shop_order: 392
shop_order_refund: 15
sp_wps_shortcodes: 1
wc_afrsm: 1
wc_conditional_fee: 5
wcpcsu-custom-post: 1
wcpcsu-custom-pro: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Woo Search: by ILLID – 2.51
Antispam Bee: by pluginkollektiv – 2.11.0
Child Theme Generator: by Serafino Corriero – 2.2.7
Classic Editor: by WordPress Contributors – 1.6.2
Envato Market: by Envato – 2.0.7
Flexible Shipping UPS PRO: by WP Desk – 1.13.7
Font Awesome: by Font Awesome – 4.1.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.4
Max Mega Menu: by megamenu.com – 2.9.5
Menu Icons: by ThemeIsle – 0.12.11
Ninja Forms: by Saturday Drive – 3.6.9
One Click Accessibility: by One Click Accessibility – 2.0.3
Really Simple SSL: by Really Simple Plugins – 5.3.1
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0
WooCommerce Extra Fees Plugin Premium: by theDotstore – 3.8.2
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce Product Carousel, Slider & Grid Ultimate Pro: by Aazztech – 1.8.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce USPS Shipping: by WooCommerce – 4.4.70
WooCommerce: by Automattic – 6.3.1
Yoast SEO: by Team Yoast – 18.5.1
Smush: by WPMU DEV – 3.9.5

### Inactive Plugins (3) ###

BC Menubar Cart Icon For WooCommerce: by BinaryCarpenter.com – 1.49
Flexible Shipping UPS: by WP Desk – 1.17.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Dropin Plugins (1) ###

db-error.php: db-error.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: DiviChild
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.16.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 1,797
Oldest: 2022-03-08 14:52:35 -0600
Newest: 2022-04-06 19:50:28 -0500

Pending: 2
Oldest: 2022-04-06 20:50:28 -0500
Newest: 2022-04-06 20:50:28 -0500

### Status report information ###

Generated at: 2022-04-06 20:48:22 -05:00
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The page I need help with:

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

2 years, 7 months ago

Hi @oldpixelpusher,

An ITEM_TOTAL_MISMATCH error means something is unexpectedly modifying the line details. This could, for example, happen as a result of a conflicting behavior with a plugin that adds additional fees to an order like the WooCommerce Extra Fees plugin.

But I would argue that the error is correct because there’s an actual mismatch in the total:
https://drive.google.com/uc?export=view&id=1GntgN8qk-CmWQIcquxwwIQyyjkMYc0qW
When adding all fees together, the total in your checkout should be $29.16, but it’s only $29.15.
When increasing the product quantity to 2, the insurance and handling fee are no longer $0,83 but instead $1.65, so it no longer comes to a rounding error.
But with a quantity of 3, the total would be incorrect again.

Beyond temporarily disabling the Fees plugin, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

Here’s a guide that explains the steps in more detail:
How to test for conflicts
I hope this helps!

Kind regards,
Niklas

Plugin Support Syde Joost
(@joostvandevijver)

2 years, 7 months ago

Hello,

It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Kind regards,
Joost

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘ITEM_TOTAL_MISMATCH error message’ is closed to new replies.