Itemized balance change from activity error
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Hi, I’am getting this error in woocommerce/status/logs, how should i fix it ?
2022-01-24T04:36:39+00:00 DEBUG ====Stripe Version: 6.0.0==== ====Start Log==== Incoming webhook failed validation: { "id": "evt_1KLKIEHSXAYn9jxUN9igq1D7", "object": "event", "api_version": "2020-08-27", "created": 1642998998, "data": { "object": { "id": "balance_change_from_activity.itemized.2", "object": "reporting.report_type", "data_available_end": 1642982400, "data_available_start": 1634680800, "default_columns": [ "balance_transaction_id", "created_utc", "available_on_utc", "currency", "gross", "fee", "net", "reporting_category", "description" ], "livemode": false, "name": "Itemized balance change from activity", "updated": 1642998886, "version": 2 } }, "livemode": false, "pending_webhooks": 1, "request": { "id": null, "idempotency_key": null }, "type": "reporting.report_type.updated" } ====End Log====
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Hi @cyril340
Thanks for sharing the error logs.
In order to check your configuration and assist you further, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WC Pages Translations ### Shop base: ? Cart: ? Checkout: ? My account: ? ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 18 Oldest: 2021-12-28 10:11:21 +0100 Newest: 2022-01-24 09:25:19 +0100 ### Status report information ### Generated at: 2022-01-24 09:51:56 +01:00
Hi @cyril340
Thanks for sharing the System Status Report.
The setup is quite low on the WP memory limit. 200MB is allocated while on our server requirements, we recommend a minimum of 256MB.
I would recommend requesting your host to increase this limit for you to meet the minimum requirement. Alternatively, if you’re comfortable doing it on your own, here’s a guide you can follow – https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Once done, if the issue still persists, please provide a screenshot of the error. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Hi, I increased the memory to 2000 MB. I don’t have errors on the frontend, only in the log which seems to be generated once a day, should I wait until tomorrow or is there a way to regenate a new log entry
Hi there,
Incoming webhook failed validation
: This is related to the site’s webhook secret, it looks like it is not correct."livemode": false,
: It looks the site is inTest mode
nolive mode
.Can you please check if your site is in live mode?
Is possible there is a live Webhook Secret on the site, but the site is still in test mode?
Let us know.
Hi, I have just made a purchase with my credit card, payement is showing in woocommerce/orders as well as in my stripe dashboard, not sure why i get the error in the log
Hi @cyril340
I would like to take a close look at the information you are giving us.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
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This reply was modified 3 years, 1 month ago by
Joao D - a11n.
Hi Joao D – a11n, I just opened a ticket with the link to this thread
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This reply was modified 3 years, 1 month ago by
- The topic ‘Itemized balance change from activity error’ is closed to new replies.