Items Not Appearing in Facebook Shop

Linsday, I have exactly the same problem:

https://www.ads-software.com/support/topic/cant-create-facebook-page-from-catalog/

Hoping to find a solution too!

Hey @lindsaylynch91 and @globalmatt!

Thanks for reaching out with your question, I’ll be happy to get this resolved for you.

We’ve also seen this occur with other merchants when the catalog configuration has got muddled, and some catalogs were created manually. As a quick test, before we dig in deeper, it would be great if you could delete the existing catalogs from your catalog manager. Then run reset the plugin settings in order to run through the setup wizard from fresh.

Please note: you will only need to delete the catalogs that have been, or are linked to the same WooCommerce store. If you manage other shop catalogs, they can be left as they are!

The first step is to:

1. Open up the?products catalog?once again, and select each catalog relevant for the WooCommerce store.
2. Click the?Settings?option in the left-hand sidebar
3. At the bottom of the screen, click the?Delete?button to remove the catalog and shop page link.

With that done, the shop page will be empty, and any existing links removed. We can then connect the existing catalog of the plugin to the shop page instead. The easiest way to do that is to run through the setup wizard again which will connect up the shop page and sync products.

1. In your WordPress admin head to?WooCommerce > Settings > Integration > Facebook for WooCommerce.
2. Click “Manage connection”. See screenshot here:?https://cloud.skyver.ge/o0uDe1np
3. Head to “Advanced Options” on the popup window.
4. Click the “Remove” button and confirm. See screenshot here:?https://cloud.skyver.ge/4gummdo4
5. You will be taken to a fresh Welcome screen to choose a Facebook page.
6. Set up the connection?again as described in our documentation.
7. Ensure you leave the?WooCommerce > Settings > Integration > Facebook for WooCommerce?page open while products sync.

With this second part done, the Facebook setup process should enable the Facebook shop use case for you, and link the catalog to the shop page.

Would you please let me know if the issues persist once you’ve had a chance to follow the above steps?

Cheers!

Simon.

Hi, I have the same problem, but i don’t use a shop page, i use my catalog only to tag my products to my Instagram and FB posts. I have 59 products on my WooCommerce. When I sync my products on Facebook, I have two alerts on 39 products with missing fields “variant_value” and “variant_label”. Facebook said that 59 products updated. But I have only 20 products on my data flow.

I am worry about delete and recreate my catalog because i think that will remove all the products tags on my posts on Facebook and Instagram.

Ho can I fix that?

Hi Simon,

Thanks for your reply. I did do exactly these steps already, but I’ve just done them again as requsted:

1. Deleted all catalogs from Facebook. This brought up the “Select Your Catalog Type” page in Facebook Catalog Manager, asking me to create my first catalog.
2. Removed the WooCommerce connection.
3. Re-addded the connection, selecting the Page to connect the catalog to, and installing the available Facebook Pixel. The popup window informed me that there are 378 Products in my inventory, and the Catalog switch was set to ON (and greyed out). I clicked Finish to finish the setup. I received a Setup Complete message (“You’re now ready to create ads for online sales and add features for your business from Instagram, Messenger and more. Shops and products are usually reviewed within 24 hours.”). I clicked Continue, then closed the popup.

After a few minutes the catalog reappeared under https://www.facebook.com/products/. However, the Use Cases for the catalog still don’t show a Shop Page option. I only see “Get Started With Dynamic Ads”, “Get Started With Traffic Ads”, and “Get Started With Instagram Shopping”.

BTW I’ve also had logging turned on for the plugin since I first installed it. Here’s a log snippet:

05-29-2020 @ 15:47:56 - Generating a fresh product feed file
05-29-2020 @ 15:48:07 - Product feed file generated
05-29-2020 @ 16:03:59 - Generating a fresh product feed file
05-29-2020 @ 16:04:10 - Product feed file generated
05-29-2020 @ 16:19:40 - Generating a fresh product feed file
05-29-2020 @ 16:19:50 - Product feed file generated
05-29-2020 @ 16:34:53 - Generating a fresh product feed file
05-29-2020 @ 16:35:04 - Product feed file generated
05-29-2020 @ 16:43:04 - Facebook is requesting the product feed.
05-29-2020 @ 16:43:04 - fpassthru is disabled: getting file contents
05-29-2020 @ 16:50:54 - Generating a fresh product feed file
05-29-2020 @ 16:51:08 - Product feed file generated
05-29-2020 @ 17:06:54 - Generating a fresh product feed file
05-29-2020 @ 17:07:04 - Product feed file generated
05-29-2020 @ 17:22:10 - Generating a fresh product feed file
05-29-2020 @ 17:22:21 - Product feed file generated
05-29-2020 @ 17:37:59 - Generating a fresh product feed file
05-29-2020 @ 17:38:09 - Product feed file generated
05-29-2020 @ 17:44:03 - Facebook is requesting the product feed.
05-29-2020 @ 17:44:03 - fpassthru is disabled: getting file contents

Thanks,
Matt

Hi @maximestd,

Thanks for your follow up. It sounds like you may have a slightly different issue but still related to product sync. We get quite a lot of questions about the nuances with product sync, so I’d be happy to look into your issue further too. To avoid clouding this topic and jumping between two sets of problems, it would be great if you could create a separate topic, or even to contact us directly! We can then work with you in private to look over the issue with the missing products. You can raise a support request via our support form if this sounds preferable.

@globalmatt thanks so much for trying those steps, that’s a great help. This sounds okay so far, and I think it’s usual for the Use Case not to show up here when connecting via the plugin. The important part will be that the catalog is correctly linked to your shop page. You can see if this is the case by navigating to your new WooCommerce catalog in Catalog Manager, and then clicking Settings and browsing down to “Selling on Facebook“. This should show your shop page as being linked like: https://cloud.skyver.ge/8Lu742D2

Do you happen to see this at the moment, and are your products being correctly synced to the new catalog?

Cheers!

Simon.