Item’s not syncing on Facebook

  • Resolved kzlee

    (@kzlee)


    11 months, 2 weeks ago

    I just set up the app and tried to sync my items, but I received an error message in the log:

    Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported post request. Object with ID ‘items_batch’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”Ak4PNW69jSjJhF18GOIwBF3″}}

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  • Hi @kzlee

    Thanks for reaching out!

    I’m sorry to hear that you’re experiencing issues with syncing your items. The error message you’re seeing is related to a Facebook Graph API issue.

    The message suggests that the items_batch object, which is required for the operation, either doesn’t exist, lacks the necessary permissions, or doesn’t support the operation you’re trying to perform.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
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