iThemes Security Automatically changes username of all users

  • Hello Support.

    I have iThemes security installed on my site and its a eCommerce site. The option to change the username in the plugin was used and iThemes changes all the site user name to be the same. I have uninstalled the plugin delete the database tables and reinstalled it. It was working fine but after 1-2 days the username are again automatically changed to be the same. I can’t login to the site.

    Please help me as soon as possible because this plugin is making a nightmare for my customers.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sam53

    (@sam53)

    Any reply from ithemes… I have uninstall the plugin and its all tables from db and then install new one. Then after 1-2 days it changes all the usernames and passwords.. what is this a joke

    @sam53

    According to the FAQ section in the readme.txt file:

    = Where can I get help if something goes wrong? =
    * Official support for this plugin is available for iThemes Security Pro customers. Our team of experts is ready to help.

    Free support may be available with the help of the community in the www.ads-software.com support forums (Note: this is community-provided support. iThemes does NOT monitor the www.ads-software.com support forums).

    Thread Starter sam53

    (@sam53)

    So in order to solve this solution i have to purchase ithemes security…

    I uninstall it and remove all the tables in database still something changes all the usernames to 1 and as well as passwords.

    @sam53

    iThemes Security Pro …

    You will probably need to investigate this a little bit more.
    That will hopefully allow you to provide more info to the community.

    Remember: the community knows nothing about your env …

    Perhaps there is a conflict with another plugin or your active theme …

    Thread Starter sam53

    (@sam53)

    Well i have searched in the database “itsec_” and remove all table/rows having also found some more articles for uninstalling iThemes security. then i haven’t install anything on the site and after 24 hours i tried to log in to my dashboard and it says username not found. I check the database and all the username of my customers are changed to be same and passwords as well.

    Post a one star review to get their attention. But look at the security guy’s review,too.
    Suggest-uninstall, revert to backup.

Viewing 6 replies - 1 through 6 (of 6 total)
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