We were able to determine from screenshots they submitted that our plugin was in fact listed on the Plugins page, they were simply looking for it to be listed as “MonsterInsights”. www.ads-software.com listed our plugin as “Google Analytics for WordPress by MonsterInsights” in the plugins list.
The MonsterInsights version distributed on .org is our free plugin. It does not require an account with us in order to use, and in fact we don’t have a way for free users to make accounts.
As with any any user of our product, we offer free support on our support site at monsterinsights.com/lite-support/. There’s no reason that any user, regardless of the issue that they’re experiencing, would need to hire someone to get support when we offer it for free.
As for the notice, our plugin, a Google Analytics integration, requires a user to authenticate with Google Analytics — that’s how Google’s API works. As a result, like all major API based plugins on .org, we have a notice intended for new users to our plugin that they can click on and go straight to that process. Since our plugin cannot function without that action being done, and there’s no value to our plugin without that action being done, we have a notice present that has been reviewed by the Plugins team for it. The other submitted screenshots of our “notifications” included a photo of our dashboard widget and reports areas, both of which were displaying an error message with a button to bring them to that authentication process mentioned above since it wasn’t done yet. Afterwards, the reports would have showed on the reports page, and the overview stats would have shown on the overview dashboard widget as expected.
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This reply was modified 3 years, 10 months ago by
chriscct7.