It’s not possible to connect.

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  • Plugin Author YITHEMES

    (@yithemes)

    Hi @littlesso
    a common mistake is to copy the wrong secret key. Have you followed these instructions to get the right one? https://docs.yithemes.com/yith-live-chat/free-version-settings/configure-firebase/
    Let us know.

    Regards,
    YITH

    • This reply was modified 7 years, 11 months ago by YITHEMES.
    Thread Starter littlesso

    (@littlesso)

    Actually, I followed these instructions correctly.
    page 4 of link above is partially captured image of the page, settings > service account.

    page4 is the same page with instruction.
    https://goo.gl/77Jh6L

    And I have only one project in firebase so it’s not possible to put secret key of other project.

    Different looking is secret key is shown because I click the button to show while secret key is hidden in your instruction. The reason why is I want to show I put the secret key to set is same with page, settings >service account. Maybe you’re confused with page 3 and 4.

    Please, check the notice on that page 4 if that is reason or not.

    • This reply was modified 7 years, 11 months ago by littlesso.
    • This reply was modified 7 years, 11 months ago by littlesso.
    Plugin Author YITHEMES

    (@yithemes)

    Hi @littlesso,
    sorry for the delay. You can safely ignore that warning and copy the secret key.

    Regards,
    YITH

Viewing 3 replies - 1 through 3 (of 3 total)
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