I've paid over $200.00 and am not getting email answered

Hi Sharon,

I’m sorry to hear you are having difficulty reaching us. We have already replied to your emails from different addresses and replied multiple times to your Twitter messages.

What can we do to get in touch with you?

I will go to my email and search now. I have been searching for anything from the sender “TinyPNG” or from “Voormedia”. Please tell me who the sender is so that I can search. I have lots of emails. I’ve been looking for a response everyday.

To be fair, the plugin was working great the first month but then it stopped compressing all images but kept charging me. I ran a compression last night. It said it compressed 199 images. But when I navigated away from the page and then went back to the media library, the images that were being shown as compressed reverted back to not being compressed and –I have not confirmed this –but I suspect my account was charged (sorry, this is getting under my sking).

I haven’t confirmed it because everytime I try to access my account on the TinyBNG website, I’m directed to a page that asks for my email. When I give it, an email is sent to me that contains a link to my account. It also says, “In the future you can access this page again from the Developer API section of the site.” But this sends me back into the same loop.

Please let me know what to search for in my email.

Thank you for responding.

I have searched through my email. I’ve found nothing. Perhaps you are sending to the wrong email address. But I know Voormedia has my correct email address because I received the receipt from when they debited my credit card yesterday.

To everyone following this thread, I finally received an email from [email protected].

We have not figured out why it took so long to connect but at least we’ve finally established a line of communication.

Will keep you posted.

Thank you [email protected] for connecting with me.

Think I understand why support@tinypng could not connect with me. He was hitting the “reply-to” button when responding to my email. Somehow, Yahoo has the wrong reply-to email address for me. I have searched everywhere I can to change this. It isn’t in profile or any of the other settings. And Yahoo makes it almost impossible to contact anyone who might be able to help with this. So I’m pretty sure that that was the problem.

Hi,

I can indeed confirm that your reply-to header is wrong. I hope Yahoo will fix it soon for you.

Thanks for letting us know and posting it here!

To anyone following this thread —

Looks like there may be a conflict with another plugin. Not sure yet. TinyPNG is checking but if any of you are having similar problems and are also using the Regenerate Thumbnails plugin – that might be the issue

Emails have been answered. Issue with sizes that had the same dimension and would be compressed twice. Solved in 1.3.2.