Jack of all trades, master of none?

  • We’re currently moving to FluentCRM after using managed (and pricey) managed email solutions for marketing campaigns. The process has been a little bumpy (did not handle custom/unrecognized fields in a contact CSV import), but everything is imported and ready to go.

    It was at this point that I discovered FluentCRM also does automations, which is a huge value add considering individual plugins will usually do this functionality. However, it suffers from some design quirks or deficiencies just like AutomatorWP does which is making it difficult for us to find the same level of functionality that AutomateWoo has.

    For example, we want to send an email to the customer when an order status changes to failed, to prompt the customer to try paying again. AutomateWoo allows you to insert the customer payment page hyperlink into a message, however FCRM is lacking this. In another example, we want to follow up with the customer when their order has been sitting in a pending payment status for an extended period of time, and then send another email to the store owner with details of the order. Strangely, FCRM’s team made the conscious design decision that the order data is unavailable if you try to send an email to anyone beyond the customer themself in the same automation, which makes this one no longer viable for us either.

    These little hiccups make me wish for an email campaign manager that doesn’t try to do these other things. Hopefully the WPManageNinja group may consider refining the goals and missions of their software to be more specialized and focused.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @funcdesign,

    We appreciate your honest opinion and are grateful for the opportunity to address your concerns.

    We understand that you have experienced some challenges during the transition from managed email solutions to FluentCRM. We recognize the importance of specific features and functionalities for your business. We acknowledge that FluentCRM has a different focus compared to AutomatorWP, which specializes in email marketing and automation. We have forwarded your feedback to our development team for consideration in future releases.

    Regarding the inability to insert the customer payment page hyperlink into emails, we understand the inconvenience it may cause. We have escalated your request to our team to investigate possible solutions.

    Similarly, the limitation of accessing order data when sending emails to store owners in the same automation requires our attention. We will work on exploring options to address this issue in the future.

    Furthermore, we kindly request you reconsider your review. We value your feedback and want to demonstrate our commitment to addressing your concerns. Let us know how we can assist you further, and we will do our utmost to provide you with the best support possible.

    Thank you for your understanding and continued support.

    Thread Starter funcdesign

    (@funcdesign)

    Ibrahim,

    Thank you so much for the thorough and thoughtful response. Since writing my review, I’ve run into an additional issue that I’m hoping can be resolved as it’s a blocker for us adding to our mailing list contacts. I very much appreciate you forwarding these concerns on to the development team – it’s unfortunate that the support team I was speaking to didn’t have the same response.

    Moderator Support Moderator

    (@moderator)

    @funcdesign Please do not use reviews for support. If you are seeking support, open a support topic at https://www.ads-software.com/support/plugin/fluent-crm/

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jack of all trades, master of none?’ is closed to new replies.