Javascript / Cookie Error When Registration Spam Shield is Enabled

Hi wanderingstars,

I’m sorry to hear about the issue you’re having and I’ll be happy to help.

If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.

Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

From the Troubleshooting Guide:

If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you (and anyone else who is experiencing the same issue).

– Scott

I troubleshooted everything and am still having issues. I will head over to the support form now. Thank you for your help! It is a great plugin.

I’m having this same issue and I have found that it is specific to Chrome on Windows 8.1

@wanderingstars: We got your support request and just emailed you back. ??

@joelnewcomer: We do a LOT of testing to ensure compatibility, and we would never let there be a conflict with a major browser or OS like that. ?? We’ve definitely tested it on Chrome on Win 8.1, with no issues.

A couple things to keep in mind when something seems specific to one browser, especially a major, up-to-date browser:

• JavaScript works the same in all modern browsers so the likelihood of a browser specific bug gets lower with each passing year.
• When you have a browser that allows extensions, it’s important to check for any browser extensions that may be disabling JavaScript.
• Cache issues are the most likely culprit, whether browser cache, or WordPress cache plugins. When something like this happens, then you will want to clear the caches first thing…that clears up a lot of headaches.

If you’ve checked these things, then it most likely has nothing to do with the actual browser at all. We’ll need to get more info from you and we’ll be happy to look into it for you. Since you’ve already submitted a support request in the past, just respond to the last email thread, and we’ll help you get things fixed up.

@wanderingstars & @joelnewcomer:

We were able to track down the issue. It’s specific to registrations on the “My Acccount” page in WooCommerce. (Registrations that happen when a new user signs up during the checkout process should be working fine.) The JavaScript that adds the hidden fields to the form, which allows it to validate, is not working at the moment.

We’re working on figuring out what happened…if there is something in WooCommerce that changed (since it worked last) that is affecting it, or if it’s something in WP-SpamShield that changed since then.

Either way, we’re currently working on a fix, and will put out an update with it.

In the meantime, as a temporary fix, turn on Compatibility Mode. Instructions here: https://www.redsandmarketing.com/plugins/wp-spamshield/#wpss_compatibility_mode

The other option, although less desirable for most, is to turn off Registration spam protection.

Thanks Scott! You are the man! I am swamped right now, but I will test this further as soon as I get a chance. Thanks for all your help!

You’re welcome, Joel! ??

If you upgrade to the latest version is should be taken care of.

No problem…let us know if you need any further help.

Hello,
We have installed wp-spamshield plugin Version 1.5.8 with wordpress version 4.2.1.

We have used same wordpress source code in 2 different domains catering 2 languages. In first domain, the spamshield functions properly but in 2nd domain it is giving below error.

—
ERROR: JavaScript and Cookies are required in order to post a comment.

Please be sure JavaScript and Cookies are enabled in your browser. Then, please hit the back button on your browser, and try posting your comment again. (You may need to reload the page.)

If you feel you have received this message in error (for example if JavaScript and Cookies are in fact enabled and you have tried to post several times), there is most likely a technical problem (could be a plugin conflict or misconfiguration). Please contact the author of this site, and let them know they need to look into it.
—

We tried all above solutions provided in this thread. Though, it does not work in my case.

Please let me know if there is any solution available to enable wp-spamshield plugin which catering 2 different domains with single source code.

Thanks,

Hi Ronit,

This thread is actually about a bit of a different issue than you’re reporting…This thread is about a specific issue with registration forms on WooCommerce, and that issue has been fixed already.

You mentioned that you had tried all the above solutions mentioned in this thread, but one of the first things I posted, is that it’s important to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have. This is going to be especially true in your case. You’re using version 1.5.8 of WP-SpamShield, which is an outdated version…that was released 9 months ago and the plugin is currently at version 1.9.5.4. Please see the changelog, and you will notice that there have been a tremendous amount of improvements and optimizations to the plugin since then. Also, I see you’re using WordPress 4.2.1.

In Troubleshooting Step 3, it says:

If you haven’t yet, please upgrade to the latest version of the plugin, and the latest version of WordPress.

So, first thing, you need to upgrade the plugin to the current version. Also, please upgrade WordPress to 4.2.4 right away as there is are multiple serious security flaws in the version you’re using.

In Troubleshooting Step 10, it says:

If you have multiple domains that resolve to the same server, or are parked on the same hosting account, make sure the domain set in the WordPress configuration options matches the domain where you are accessing the blog from. In other words, if you have people going to your blog using https://www.yourdomain.com/ and the WordPress configuration has: https://www.yourdomain2.com/ you will have a problem (not just with this plugin, but with a lot of things.)

So, basically, how you have things set up with two domains using the same WordPress install, won’t work. Each domain needs to have a unique WordPress installation on it.

So, go ahead and upgrade the plugin and WordPress, and make those adjustments. If things still aren’t working for you, then head over to the WP-SpamShield Support Form and submit a support request and we’ll help you get it sorted out.

– Scott

I inform you that this problem occurs again, with the latest versions of WordPress and WooCommerce.

When this thread was started, there was a specific conflict that has been fixed a long time ago.

If you experience a JavaScript and Cookies error now, that is a general issue, that can easily be fixed. You need to work through the Troubleshooting Guide and FAQs. Please see my original response above. If the issue continues after you’ve done that, then please submit a support request at the WP-SpamShield Support page. (Link is in my original response as well.)