• Resolved Infinitee

    (@infinitee)


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    order-attribution.min.js?ver=8.9.2:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘source_type’)
    at HTMLElement.connectedCallback (order-attribution.min.js?ver=8.9.2:1:1702)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @infinitee,

    Thanks for reaching out.

    So that I can be able to assist you further, could you please share more details on the issue? What steps do you take to produce the error so that I can try it from my test site?

    Also, do you remember making any changes before the issue started, such as updating or installing plugin(s)?

    Thread Starter Infinitee

    (@infinitee)

    Go to:

    https://www.infinitee-designs.com/t-shirts/ and open code inspector. (right click anywhere on the page and click “Inspect” then Click on red dot in upper right and pull the screen up to see error. See screenshot.

    I did not make any changes.

    • This reply was modified 5 months, 2 weeks ago by Infinitee.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @infinitee

    After checking, I could reproduce the error in the console related to Order attribution tracking, which just appeared after adding a product to the cart.

    I also noticed another error related to Google reCAPTCHA before adding the product to the cart. Which indicates a plugin or theme might conflicting. I suggest following these steps to eliminate the conflict:

    • Temporarily switch your theme to Storefront.
    • Disable all plugins except for WooCommerce.
    • Repeat the action that is causing the issue.

    If the problem does not persist after completing the conflict test, it indicates that the conflict was with the deactivated plugins and/or theme. To identify the specific plugin causing the conflict, reactivate your other plugins one by one, testing after each activation, until you pinpoint the one causing the conflict. You can find a more detailed explanation of conducting a conflict test here.

    Additionally, you can disable the Order Attribution feature. You can find it under WooCommerce > Settings > Advanced > Features. After disabling it, check if it resolves the issue.

    I hope this helps! If you have any other questions, feel free to ask.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @infinitee

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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