Javascript error. Feed not displaying

  • Resolved smokehousedesign

    (@smokehousedesign)


    1 year, 7 months ago

    Hello,

    The feed is not displaying on my page but does display in the backend plugin settings.

    I am jetting Javascript errors:

    Uncaught TypeError: Cannot read properties of undefined (reading ‘naturalWidth’)
    at b.maybeRaiseSingleImageResolution (sbi-scripts.min.js?ver=6.1.3:1:10233)
    at HTMLDivElement. (sbi-scripts.min.js?ver=6.1.3:1:13802)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)
    at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481)
    at b.maybeRaiseImageResolution (sbi-scripts.min.js?ver=6.1.3:1:13645)
    at b.beforeNewImagesRevealed (sbi-scripts.min.js?ver=6.1.3:1:4813)
    at b.afterInitialImagesLoaded (sbi-scripts.min.js?ver=6.1.3:1:4013)
    at b.init (sbi-scripts.min.js?ver=6.1.3:1:3637)
    at HTMLDivElement. (sbi-scripts.min.js?ver=6.1.3:1:2569)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)

    Help please.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @smokehousedesign,

    Thank you for contacting us! Please first go to WordPress Dashboard > Instagram Feed > Settings > Advanced and click the Reset button next to Optimize Images. Then click over to the Feeds tab and click Clear All Caches.

    If this does not resolve the issue, go back to Advanced settings area, turn off JavaScript Image Loading, and click Save Changes.

    If the steps above do not resolve the issue, please send us a support request here and include the System Info from the Help page of the plugin settings. Please only send the System Info in a support request through our website as this information should not be shared in the public forum here.

    Thanks!
    Louis

Viewing 1 replies (of 1 total)
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