Javascript error : TypeError: c[o].parent is null

  • Resolved Tim Magee

    (@tim-magee)


    5 years, 11 months ago

    Good morning,

    I have Media Library Folders installed on three websites and it’s been working great for several years.

    Recently it is stopped working on one of the sites and I get an error message:
    no files were found
    Javascript error : TypeError: c[o].parent is null

    And it also says “loading” which spins round and round.

    Any suggestions?

    Thank you in advance for your help.

    Sincerely,

    Tim Magee

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author AlanP57

    (@alanp57)

    Tim,

    In the Media Library Folder’s sub menu you find an item name ‘Support’. Click on that to go to the Support page where there are troubleshooting instruction for common issues including this one:

    Folder Tree Not Loading

    Usually a Java Script error is displayed when there is a problem loading the folder tree. If this is not the case, then try a different browsers, such as Chrome, as some browsers cannot handle a large number of folders in the folder tree. When there is a Java Script error, users who report this issue can usually fix it by running the Media Library Folders Reset plugin that comes with Media Library Folders

    • First make sure you have installed the latest version of Media Library Folders.
    • Deactivate Media Library Folders and activate Media Library Folders Reset and run the Reset Database option from the Media Library Folders Reset sub menu in the dashboard.
    • After that, reactivate Media Library Folders. It will do a fresh scan of your media library database and no changes will be made to the files or folders on your site.

    Note that resetting the folder data is not a cure for all Media Library Folders problems; it is specifically used when the folder tree does not load.

    • This reply was modified 5 years, 11 months ago by AlanP57.
    • This reply was modified 5 years, 11 months ago by AlanP57.
    Thread Starter Tim Magee

    (@tim-magee)

    Perfect!

    Thank you Alan.

    I always wondered what the reset plugin does – now I know!

    Sincerely,

    Tim

    Hello,

    I am hijacking this because I have the same issue. I used the Reset Plugin but it didn’t remove the error for me.

    Tested in Chrome and Firefox.

    Best regards, Vanessa

    Plugin Author AlanP57

    (@alanp57)

    Vanessa,

    If you can contact me by email [email protected], then I’ll see if I can help you solve this issue.

    Alan

    Plugin Author AlanP57

    (@alanp57)

    With Vanessa’s help, I was able to find a folder that was skipped during the initial scan of the files under the uploads folder. After updating the list of folders to skip, a reset of her folder tree database cleared up the issue and now the folder tree loads without any issues.

    • This reply was modified 5 years, 10 months ago by AlanP57.
    • This reply was modified 5 years, 10 months ago by AlanP57.
Viewing 5 replies - 1 through 5 (of 5 total)
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