JavaScript Error with CookieYes GDPR Plugin on WP 6.4.3

  • Resolved bmkip

    (@bmkip)


    8 months, 2 weeks ago

    We’re experiencing a critical issue with the “CookieYes | GDPR Cookie Consent” plugin version 3.2.0 on WordPress 6.4.3 and hoping someone here can help. After activating the plugin, my site started throwing JavaScript errors, the most noticeable being “Uncaught ReferenceError: wp is not defined” in the browser console. This seems to suggest a conflict between the plugin and WordPress core scripts.

    Here’s a quick rundown of my setup for context:

    • WordPress Version: 6.4.3
    • CookieYes Plugin Version: 3.2.0
    • Active Theme: Engage
    • Other Active Plugins: Custom Post Type UI (v1.15.1), Disable Emails (v1.8.2), Elementor (v3.18.3) + Pro version, ElementsKit Lite & Pro, Gravity Forms, JetMenu, Jetpack, Redirection, Search Exclude, TranslatePress, UpdraftPlus, User Role Editor, WP Mail SMTP, WP Rocket, WPS Hide Login, Yoast SEO, and a few others.

    The error persists even after deactivating other plugins, pointing to a specific issue with CookieYes. This is particularly urgent due to GDPR compliance requirements and the overall functionality of the site.

    Has anyone else encountered this? Any suggestions, temporary fixes, or insights would be greatly appreciated. If the developers are around, your input would be invaluable to not just me but potentially others facing similar issues.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @bmkip,

    Greetings from CookieYes!

    Could you please share your site URL so that we can debug this issue closely on your site and provide you with a working solution?

    Thread Starter bmkip

    (@bmkip)

    Hi – how do I share a URL with you privately?

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @bmkip,

    You can share it privately via this link.

    Thread Starter bmkip

    (@bmkip)

    I sent the link via the support email. Thank you.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @bmkip,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

    Hi, I have the same problem. Nothing happens when I click the buttons.

    It is the free version. Domain: misura.dk

    Best

    Chrilles

    I have the same problem also

    i use the free version using elementor

    when cookie yes is active i loose the images and the top menu. WHen the plug in is inactive everything comes back. How do i fix it? where do i share the url in private?

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @chrilles,

    Greetings from CookieYes!

    You have added the CookieYes CMP template in GTM along with the plugin. This results in multiple CookieYes scripts getting injected into your site.
    To implement Google consent mode while using the plugin, please refer to this thread.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @ed254jhyt,

    Greetings from CookieYes!

    You can share it privately via this?link.

Viewing 9 replies - 1 through 9 (of 9 total)
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