Javascript problem? Scrolling through photos stops

  • Resolved Tig2021

    (@tig1960)


    5 years, 6 months ago

    I’m having trouble with scrolling through gallery photos. You can click on one or two (or sometimes more) and scroll through them, then you suddenly can’t get any further.

    The problem seems to be intermittent too, which makes it even more odd.

    It happens in all browsers and not just on this page, either, but other photo galleries too. e.g.

    https://www.m35photography.co.uk/wickham-festival-2019-hampshire/

    Every time I move my mouse over the popped up photos, I can see the word “javascript:;” in the bottom left corner of the screen. I don’t remember ever seeing that before now, hence my supposition that it’s a Javascript problem. Or is it just my computer perhaps?

    Help greatly appreciated.

    • This topic was modified 5 years, 6 months ago by Tig2021.
    • This topic was modified 5 years, 6 months ago by Tig2021.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @tig1960

    Let’s check if is an existing conflict with another plugin or your theme.

    1.- Temporarily deactivate all your plugins except NextGen Gallery.
    2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    Please let us know how it goes.
    Note: if the problem persist we’ll advise to refresh our plugin files.

    Thread Starter Tig2021

    (@tig1960)

    Thanks, will do.

    Can I just ask, should the word “javascript:;” show up at the bottom left of the screen each time?

    Hi @tig1960,

    I don’t think it should.
    Please, keep us posted ??
    Happy weekend.

    Thread Starter Tig2021

    (@tig1960)

    I have three sites where the same thing happens, i.e. it says “javascript:;”. They all use the Divi theme, but Elegant Themes say the problem is the NextGEN Gallery plugin.

    • This reply was modified 5 years, 6 months ago by Tig2021.
    • This reply was modified 5 years, 6 months ago by Tig2021.

    Hello @tig1960

    We need to take some notes and escalate this conflict to our developers
    We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that?.
    If so, please report this issue as a bug using this form: https://www.imagely.com/report-bug/. Be as specific as possible and let them know Gaby referred you.

    Note: do not forget to include this forum’s link.
    Many thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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