Jeg Elementor – Mobile menu sub menu issue

  • Resolved talder88

    (@talder88)


    3 weeks, 6 days ago

    Hello,

    Looking at the topic history this was raised last year but looks like you closed the issue as resolved due to no response from the original user.

    I am having an issue on mobiles where I have a menu with a sub-menu i.e. Web Design (linked to a page) > then package pages under that.

    On the mobile if I try and click “Web Design” it doesn’t take me to the page, the only way I can get to this page is by pressing down on “Web Design” and opening the link in a new tab…this really isn’t a great user experience and I would like to get this issue resolved ASAP to go live with a project.

    Also, I am using the latest version of the plugin & elementor pro & also Hello Theme, before it comes back that the “theme” is the issue. I am already using the hello theme.

    The sub menus work thing on desktop, it is just the mobile. It seems as someone else has raised this issue, there is a bug in this area that needs squashing.

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @talder88,

    We sincerely apologize for our delay in responding. Which forum did you visit earlier?

    Regarding the issue you are facing, you can try disabling the Sub Menu Click On Text option in the Mobile Menu Settings section. For more clarity, please see the image below.

    Screenshot-2024-10-31-at-12-01-14

    Related Forums: https://www.ads-software.com/support/topic/nav-menu-not-clicking-on-parent-link/

    We hope our answer is helpful.

    Thank You

    Thread Starter talder88

    (@talder88)

    Hi,

    Thanks for this, it may be worth just re wording the “Sub Menu Click On Text” as I read that as if enabled I want to be able to click on the sub menu text. Whereas “No” would indicate to me that I want to be able to click it…this was ticked initially for that reason, so this was a user error on my side, but was due to my interpretation of the feature. So can this be reworded to make it clearer or put a tooltip?

    Also, the topic I first found when I searched for the issue was https://www.ads-software.com/support/topic/jeg-elementor-mobile-menu-sub-menu-bug/

    Many thanks

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @talder88,

    We apologize for the confusion you are experiencing. We will consider this to ensure that the purpose of the option is clear. In the future, we may provide a description explaining the functionality of that option.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @talder88,

    How are you? We hope you’re doing well.

    We sincerely apologize for the inconvenience you have experienced. We wanted to inform you that yesterday, we updated Jeg Elementor Kit to version 2.6.10. We have also added a description for that option to help users better understand its purpose. We hope you can update the plugin and give it a try! ??

    For now, we will mark this forum as resolved. If you have any other issues related to the Jeg Elementor Kit plugin, don’t hesitate to create a new topic.

    Thank you, and have a great weekend! ???

Viewing 4 replies - 1 through 4 (of 4 total)
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