Jet Pack gone after upload

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  • Plugin Contributor Tim Moore

    (@tmoorewp)

    All of your stats are stored on our servers; you won’t lose anything. Did you reactivate the plugin and reconnect to WordPress.com after updating Jetpack?

    Thread Starter LMCCLELLAND

    (@lmcclelland)

    That is great news!

    When I looked for Jetpack in my Plugin list it wasn’t listed, but when I tried to upload it again it said:

    Installing Plugin: Jetpack by WordPress.com 1.8.3
    Downloading install package from https://downloads.www.ads-software.com/plugin/jetpack.1.8.3.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /data/26/2/35/101/2687264/user/2951196/htdocs/WordPress/wp-content/plugins/jetpack/

    Plugin install failed.

    Return to Plugin Installer

    Where should I go from here? I can’t find Jetpack anywhere…

    Thank you!

    Plugin Contributor Tim Moore

    (@tmoorewp)

    You should log in via FTP to your web host and delete the folder /data/26/2/35/101/2687264/user/2951196/htdocs/WordPress/wp-content/plugins/jetpack/

    Once you do that, try installing Jetpack again from your Dashboard.

    I have this same problem. Jetpack disappeared. I will try your fix and see what happens, Tim. But I am concerned.

Viewing 4 replies - 1 through 4 (of 4 total)
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