Jetbackup Not Working

  • Non-tech person here running a non-profit website. Trying to update our website and it says “Generating tree files (0)” and nothing happening. Also have two warnings on the last two backups so I’m afraid I currently have no backup of the site. Running the current version of WordPress and Jetbackup. Don’t know where to start to figure out why this isn’t working. Any help appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello @mickeymo ,

    We are sorry to hear that you are experiencing this issue. In order to provide us with more context, can you please provide the full output of your most recent backup log? You can find this by going to JetBackup > Backups > Actions > Download > Backup Log.

    Thank you for your patience and understanding.

    Best regards,

    The JetApps Team

    Thread Starter mickeymo

    (@mickeymo)

    Thanks for getting back to me @backupguard and I apologize but you’ll have to be patient and walk me through this slowly. I’m not sure where I go to find JetBackup> Backups >Actions> Download > Backup Log. We don’t have the paid version and we have a third-party server host. I wish I could attach a screenshot here.

    Plugin Author JetBackup

    (@backupguard)

    Hello @mickeymo ,

    I apologize for the lack of clarification. First, you will need to navigate to your website’s wp-admin page. From there, on the left side of the screen, you will see JetBackup. Click this and it will take you to your list of backups. Find the backup that you are trying to generate/restore, and you will see a column listed as “Actions”. Click the download button (this is the button with the downward pointing arrow) and select either the backup log or restore log (this will depend on which part of the process JetBackup is getting stuck for you).

    Can you please provide us with the output of that log file here?

    If you need me to clarify any further, please do not hesitate to ask!

    Best Regards,

    The JetApps Team

Viewing 3 replies - 1 through 3 (of 3 total)
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