Jetpack 3.2 upgrade crashed site

I’m having the same problem. Once activated my site is blank. When I deactivate the site is fine.

@z_everson Could you try to log in to your site via FTP, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

Let me know how it goes.

@pw EDEN I replied to the other thread you started here.

Thanks @jeremy Herve. I deleted the Jetpack plugin folder via FTP, and then manually reinstalled in via the instructions. After activating it (step 6 in your instructions), I experienced the same issue: just a blank screen—except for a little smiley face in the top left corner. Deleting the plugin brought back my site.

Any other suggestions? Thanks again!

Could you give it another try, and then go to Jetpack > Settings and click on “Configure” next to Jetpack’s Stats module? You will be able to hide the smiley from there.

If that doesn’t help, could you then try to deactivate each one of the Jetpack modules, one at a time, from the Jetpack settings page, and let me know if you find a conflicting module?

Thanks!

Gladly @jeremy Herve.

I just

1. manually reinstalled Jetpack
2. at WordPress > Plugins activated the Jetpack plugin (as before, this caused my site to crash)
3. connected Jetpack to my WordPress.com account
4. at Jetpack > Settings > WordPress.com Stats> Configure selected the box next to “Hide the stats smiley face image” and then Save configuration

My website remained down, just blank screens.

In order, I then deactivated each of the following modules (which were the ones activated upon installation; I didn’t activate any modules on my own), refreshing my browser after each one to see if my website was back (I didn’t reactivate any modules before moving on to the next one):

1. Beautiful Math
2. Contact Form
3. Custom CSS
4. Custom Content Types
5. Enhanced Distribution
6. Extra Sidebar Widget
7. Gravar Hovercards
8. JSON API
9. Jetpack Comments
10. Monitor
11. Notifications
12. Omnisearch
13. Post by Email
14. Publicize
15. Related Posts
16. Sharing
17. Shortcode Embeds
18. Site Verification
19. Spelling and Grammar
20. Subscriptions
21. Widget Visibility
22. WordPress.com Stats

At this point all JetPack modules were deactivated. My site remained blank. So I returned to WordPress > Plugins and deactivated the Jetpack plugin, restoring my site.

Thanks again for your help. Any other suggestions?

Thanks for trying.

Could you contact your hosting provider, and ask them to check your server error logs? The blank page you mention could be a “white screen of death“, and if we knew more about the server error, we might be able to fix things.

Thanks!

Gladly. I just submitted a ticket with them. I’ll follow up in a day with them if I haven’t heard back. Thanks again for your help.

Here’s everything in my error log from yesterday.

/home3/zachever/public_html/error_log:
[12-Nov-2014 15:58:29 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 16:55:19 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 17:55:08 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 18:55:17 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 19:55:30 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 20:55:04 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 21:55:19 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 22:30:04 UTC] WordPress database error Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation ‘=’ for query SELECT comment_ID FROM wp_comments WHERE comment_post_ID = 3413 AND comment_parent = ‘0’ AND comment_approved != ‘trash’ AND ( comment_author = ‘パソコンデスク パソコンデスク ブラック系’ OR comment_author_email = ‘[email redacted]’ ) AND comment_content = ‘I visited several sites however the audio feature for audio songs present at this site is actually marvelous.’ LIMIT 1 made by wp_new_comment, wp_allow_comment
[12-Nov-2014 22:57:50 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70
[12-Nov-2014 23:56:04 UTC] PHP Fatal error: Using $this when not in object context in /home3/zachever/public_html/wp-content/plugins/bitly-url-generator/bitly-url-generator.php on line 70

Thank you. Could you try to deactivate the Bitly URL Generator from your site, and let me know if it helps?

Sure. That looks like it did the trick. Thanks!