Jetpack 4.0.0 – 500 error temporary fix

  • ResolvedModerator Marius L. J.

    (@clorith)


    8 years, 7 months ago

    If you are experiencing the dreaded 500 error code on your website after the Jetpack update, you can apply the following temporary fix:

    Locate the file require-lib.php (It will be in wp-content/plugins/jetpack/)

    Line 14 should look like this:

    $lib_dir = WP_CONTENT_DIR . '/lib';

    Edit it so that it instead looks like this:

    $lib_dir = WP_CONTENT_DIR . '/plugins/jetpack/_inc/lib';

    —

    This is a temporary work around, but should restore your site.

    https://www.ads-software.com/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 19 total)

  • Hi,

    this solution is not working for me. I had to downgrade to jetpack 3.9.6.

    I have 2 sites with the 500 error with jetpack 4.0,
    but also 1 site that is working with jetpack 4.0.

    So I thought it were other plugins but I have now all (I think…) the same plugins on both the working site and one with the 500 error…

    curious

    Спасибо тебе добрый человек за решение!!!

    It worked for me!
    Thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry everyone for the trouble!

    @marius Thanks for sharing!

    @everyone if the above doesn’t work for you, could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder:

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Once you’ve done so, try to reinstall the Jetpack plugin from scratch.

    Let me know how it goes.

    reinstall from scratch doesnt help. only downgrade helped.

    Hi,

    all my sites are now running WP 4.5 and Jetpack 4.0

    The solution Marius (Clorith) posted is working here too. I think I had a typo for the new lib-path in my previous post. Sorry for this!

    Thanks for the fast solution!
    blubb

    The above workaround did not work. So once we reinstall jetpack the whole thing needs to be set up from scratch again? is this the best option at this point? Is there a way I can backup my jetpack settings before I delete?

    Edit. made the change to a file a the wrong domain. after changing line 14 in the correct file things seem to be alright.

    On my side, the workaround proposed by Marius works.

    The fix worked for me. Thank you Marius.

    Worked for me, thanks Marius!

    Thanks for the fix @marius, this seems to have solved the blank white page error for me. Luckily though this error only seems to be affecting one of my sites, the rest are fine despite running jetpack 4.0 and all the same plugins etc.

    Anyway, now we wait for the official jetpack fix!

    Marius’ fix worked for me as well, thank you, Marius!

    This worked for us also, running 4.5 on multisite.

    Worked! Thanks so much!

    That worked for me.. Thanks Marius!

Viewing 15 replies - 1 through 15 (of 19 total)
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