jetpack An error occurred. Please try again.

  • Resolved tregothnan

    (@tregothnan)


    2 years, 4 months ago

    Hi.

    I’m trying to reinstall Jetpack on our staging server, so i can properly deactivate the license key. However i’m getting the error ‘An error occurred. Please try again.’ anytime i try running the setup.

    I’ve check on the web for a solution and can confirm https://staging.tregothnan.co.uk/xmlrpc.php exists and returns XML-RPC server accepts POST requests only ok.

    The staging server is protected by a password however it’s worked fine before until this moment.

    Many thanks

    • This topic was modified 2 years, 4 months ago by tregothnan.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @tregothnan

    Jetpack requires active access (HTTP response 200) in order to connect the site correctly.

    In this case, since you added a basic auth password to the site, Jetpack is not able to connect.

    I recommend you temporarily remove the basic auth protect password and proceed with the reinstall.

    Let me know if you have any questions.

    My best regards,

    Michelle

    Thread Starter tregothnan

    (@tregothnan)

    Thanks Michelle, that worked. All the best!

Viewing 2 replies - 1 through 2 (of 2 total)
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