Jetpack: [auth_failed] Authorization header was malformed

  • Resolved Hal

    (@ricaglobal)


    9 years, 11 months ago

    I am having the same error. Right now, my website is completely messed up (www.ricaglobalhosting.domains).

    I am getting the following error:

    Error message Below:

    “Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: auth_failed
    Try connecting again.

    Error Details: The Jetpack server encountered the following client error: Authorization header was malformed.”

    I have tried deactivating and even deleting the Jetpack plugin, then re-installing and activating it, still the problem is not resolved. I just cannot connect to wp again. The same error message keeps coming back.

    I have read most of the threads on this issue in this forum but I did not find anything other than people describing the same issues yet there is no workable solutions I have found here.

    Can you help me please? Thanks.

    https://www.ads-software.com/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter Hal

    (@ricaglobal)

    Okay. I just did it using the Jetpack’s Debugger module. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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