JetPack auto-deactivated after I updated to WP 4.1.1

  • Resolved medjo

    (@medjo)


    10 years ago

    Hello,

    Im looking for help with a problem I just experience. I updated WP as I was asked to and suddenly, JetPack was no longer working. There is an ugly error message when I try to activate it, saying “Plugin couldnt be activated because it triggered a fatal error.
    Warning: require_once(D:\Hosting\12114692\html\wp-content\plugins\jetpack/require-lib.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\12114692\html\wp-content\plugins\jetpack\jetpack.php on line 48″

    Any idea whats happenning? Have I lost all the stats I had until now?

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Hi there!

    There are a number of reasons that an automatic update could fail. Jetpack is a large plugin, with many modules and language files. This can cause issues with some servers when using the automatic update.

    The good news is that your stats shouldn’t be lost! Jetpack associates its data with each site based on the URL. So, once you get Jetpack reconnected, you should also see your stats returns.

    Could you please try manually reinstalling Jetpack? To do so, download the Jetpack plugin here:
    https://downloads.www.ads-software.com/plugin/jetpack.latest-stable.zip

    Then, log in to your site via FTP, and delete the existing Jetpack plugin folder. You should then be able to reinstall the plugin manually by following the instructions here:
    https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

    I would strongly recommend that you make a complete backup of your website before trying this. There are a few more steps involved, but this will allow you to update the plugin without the risk of a failed automatic update.

    Please let me know how that works for you!

    Thread Starter medjo

    (@medjo)

    Hello again,

    Yes, this did help, everything now seems to be back to normal. THANK YOU!

    Plugin Contributor Ryan C.

    (@ryancowles)

    I’m glad to hear! Please don’t hesitate to let me know if you have any other questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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