Jetpack Backup from IONOS requires second subscription for migration

  • arkt1234

    (@arkt1234)


    3 weeks ago

    IONOS offers a free one year subscription for Jetpack VaultPress Backup for its WordPress Hosting. But dont expect to be able to use this subscription to get your existing WordPress Website migrated to the new WordPress Hosting with this subscription. You need a second subscription on the server, which you actually want to leave, to get it done. Of course it has to be a full year subscription. A wasted investment for a server, which will be deleted after migration.

    The instruction tells otherwise. But this instruction only works, if you got Jetpack on the website, which you want to leave. If Jetpack is on the website you want to keep, then jetpack is not an option to do the migration. That process could have been so easy but actually it is not.

    IONOS did already give another wrong promise (another not working instruction in combo with preventing FTP-Upload) and this is was the second barrier for the very first step of migration. So i decided to stop the whole migration attempt and deleted the new server including the free jetpack it contained. Doing it manually via FTP and Database-Transfer is easier. So i will search for a host, which will allow doing that.

    • This topic was modified 2 weeks, 6 days ago by arkt1234.
    • This topic was modified 2 weeks, 6 days ago by arkt1234.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @arkt1234,

    Thanks for reaching out to us.

    Can you please tell us what type of subscription you were asked for in addition to your Jetpack VaultPress Backup plan to migrate your site to a new host?

    We can reach out to our partners at Ionos, double check the facts, and get back to you.

    If you also want to keep your conversation private, you can reach out to us directly at: https://jetpack.com/contact-support/.

    I look forward to your update!

    Thread Starter arkt1234

    (@arkt1234)

    I needed to have an Jetpack VaultPress Backup Subscription. The new server had the free subscription from IONOS. The old server (Was also on Ionos) had a activated installation of Jetpack VaultPress Backup, which i added for making the backup or transfer. Both servers appeared on my Jetpack cloud account. But i had no way to transfer the subscription from the new Servers Domain to the old Servers domain and no way to back up the old Server without it. I had made a ticket about the failed migration reasons on Jetpack. It took one day for the first answer and another day of waiting until i got fed up enough to decide to cancel my new Ionos Server.

    Simply because spending several hours distributed on 4 working days for not even having done step 1 of migration is not sustainable (Half of that was wasting time with the barriers, which Ionos put in the way of the migration process, the remaining two were the days i wasted trying to get over these barriers with the help of jetpack).

    And since jetpack was part of the now cancelled new IONOS Server, i have already deleted it and my jetpack account. I still got ticket number and conversations.

    • This reply was modified 2 weeks, 5 days ago by arkt1234.
    • This reply was modified 2 weeks, 5 days ago by arkt1234.
    • This reply was modified 2 weeks, 5 days ago by arkt1234.
    Plugin Support Erina (a11n)

    (@eri32s98)

    Hi @arkt1234, sorry to hear you’ve already deleted your Jetpack account.

    I tried finding your ticket number in our system but wasn’t able to find it. If possible, please share the ticket number you had opened with us so we can review it and see what we can improve for next time. Thanks and have a good week-end.

    Thread Starter arkt1234

    (@arkt1234)

    The number and title of this request is #8806215, “[Jetpack] Migrating / moving webseite.”.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @arkt1234 –

    I located your ticket in our system and see that you left feedback on your experience. We share that with our product team so they can consider future improvements.

Viewing 5 replies - 1 through 5 (of 5 total)
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