JetPack blog not connecting

  • Resolved ekeyte

    (@ekeyte)


    11 years, 2 months ago

    Hi there,

    I disconnected JetPack (deactivated the plugin) because the WordPress visual editor is broken. This was one of the advised methods to repair.

    In the process, we lost the blog ID in the JetPack. Why does it not let you just select the blog ID in your .com account?

    Nonetheless, the .com account is [email protected] . As for the blogs there, there are two and I have no way of determining which one is correct. THough I believe it’s the one that has the fewer posts but more comments and one page, as opposed to the one which has more posts but no comments or pages.

    Thanks,
    -Eric

    https://www.ads-software.com/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, 54.243.219.82/divinefoodie/ .

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com. Let me know once you’ve done that, and I’ll remove the erroneous blog from your list. I’ll also merge your stats so that you won’t lose a week’s worth.

    For the record, the blog ids involved were 44800667 and 48327083

    Thread Starter ekeyte

    (@ekeyte)

    Thank you! I just reconnected.

    -E

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi! I’ve fixed the stats for you, and I also moved a few subscribers that were connected with the wrong ID over to the right one for you. Let me know if you need anything else!

    Thread Starter ekeyte

    (@ekeyte)

    Wow, thanks Richard! Much appreciated. Calling mum later- will tell her. thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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