Jetpack can’t communicate with my site

  • Resolved yoyokhan

    (@yoyokhan)


    10 months, 1 week ago

    Hi,

    I am getting an error message “Jetpack can’t communicate with your site because your site is not responding to requests. “

    I tried to disconnect and reconnect the jetpack, manually syncing, deactivating all plugins and then activating them one by one But it did not resolve the problem.

    Kindly help to solve the issue.

    Here is the screen short link https://ibb.co/W6MLwKP

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Did the problem happen to coincide with 13.0? If so:

    https://www.ads-software.com/support/topic/13-0-and-backups

    Thread Starter yoyokhan

    (@yoyokhan)

    Very likely. I downgraded to previous version and now link established.

    Hi @yoyokhan

    I can see you mentioned having issues with the Jetpack connection using the latest version 13.0 and I confirmed that you have downgraded to 12.9.3 and the Jetpack connection is looking healthy as of now except for the Blog token, which is being caused by a timeout with your server.

    I’d suggest contacting your hosting provider, and having them whitelist our IP ranges:

    https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Let us know how this goes.

    bjf2000

    (@bjf2000)

    Are you suggesting that 13.0 and above requires different whitelisting than earlier versions?! If so, that would have been something that was announced.

    bjf2000

    (@bjf2000)

    Another point for @a11n aside from what I just mentioned: with 13.0 in effect, how is it that Jetpack Debug?Tool passes?

    Thread Starter yoyokhan

    (@yoyokhan)

    There is no problem from the Hosting Side. Classic Editor plugins seem to be ones causing issues with saving or updating posts. After deactivating the plugin, the Timeout error is resolved.
    Initially, post update from mobile was also getting error but now everything works fine.

    Thanks

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Glad to hear things are working as expected now! Thanks for the update.

Viewing 7 replies - 1 through 7 (of 7 total)
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