Jetpack causes a connection error to my site after the last update

Hello, there.

Would you be able to try disabling all other plugins except for Jetpack to see if the issue continues? If everything looks normal while doing so and you can activate Jetpack again, then you can switch on each other plugin one by one until you see the problem happen again, if you do.

If you still see the issue even with all other plugins disabled, could you also try switching out your theme for a more minimalistic one (such as Twenty Nineteen) to make sure this isn’t some sort of theme conflict?

Please let us know the results of the above troubleshooting and we can go from there. Thanks!

I am having the exact same issue. I’ve turned off the Jetpack plugin last night as the critical error occurred exactly at the time of the update (7:59 pm). I will try turning off all of my other plugins but it seems the obvious answer is in the update. Is there a way to undo the update?
Thank you,
Roseanne
https://www.homesewnbyus.com

Thank you for sharing the PHP fatal error message @travelforawhile, and for letting us know you’re having the same issue @rl2b2017.

We’ve identified an issue with our “Calypsoify” feature in Jetpack 9.2. For context, “Calypso” is the codename for the WordPress.com interface, which is separate from WP Admin:

https://developer.wordpress.com/calypso/

This feature is used when certain links are clicked on WordPress.com. Rather than redirect you between separate interfaces (WordPress.com/WP Admin), Calypsoify displays a version of WP Admin that looks like WordPress.com for a more seamless experience.

You can instantly turn this feature off by appending ?calypsoify=0 to WP Admin URLs. For example:

https://test.support/wp-admin/?calypsoify=0

Once you’ve regained access, you can permanently deactivate this feature via a code snippet:

add_filter( 'jetpack_tools_to_include', function( $tools ) {
        $index = array_search(
                'calypsoify/class.jetpack-calypsoify.php',
                $tools
        );
        if ( $index ) {
                unset( $tools[$index] );
        }
        return $tools;
} );

We detail how to add code snippets, here:

https://jetpack.com/support/adding-code-snippets/

Apologies for the inconvenience this has caused, and rest assured we’ll be addressing this in an upcoming patch.

Please let us know if you have any questions – we’re always happy to help. ??

I am having the same trouble but a complete newbie and cant figure out how to fix it so have just disabled jetpack, is there anyone I can contact other than the email support site that takes forever to get back, I am right in the middle of getting everything sorted for the New Year, so frustrating.

I disabled Jetpack but not sure what to do now.

Am I supposed to put code in snippets?
But snippets doesnt come up if just diabled so how?

Sorry just so frustrated and confused right now

• This reply was modified 3 years, 11 months ago by kmiles2505.

Hi Mark,

it’s working with calypsoify=0 but I have a syntax error when I try adding the code snippet.
Please let us know when the fix patch is ready.

Thank you,
Anda
https//travelforawhile.com/

is there anyone I can contact other than the email support site

We currently offer support here in the forums, or via email here.

Am I supposed to put code in snippets?

Yes, that’s what we would recommend, until the next version of Jetpack is released. You can follow the instructions here to install a plugin on your site that will allow you to add code snippets to your site:
https://jetpack.com/support/adding-code-snippets/

You can then add the snippet Mark posted above, and then reactivate the Jetpack plugin.

I have a syntax error when I try adding the code snippet.

@travelforawhile Could you tell us more about this? I’ve just checked the snippet on a test site of mine and it appears to work on my end. Do you get a specific error when trying to add the code snippet? Do you use the Code Snippets plugin to do so?

Thank you.

I went into plugins and activated jetpack so I can put in snippet code but it went straight to critical error again.

What am I doing wrong?

Sorry to keep bothering you its just all very confusing

To add the snippet, you first need to follow the instructions here, before you even activate Jetpack again.

Here are the detailed steps:

1. Start with your site without the Jetpack plugin. It should be either uninstalled, deactivated, or in pause thanks to WordPress’ recovery mode.
2. Go to Plugins > Add New
3. Search for “Code Snippets”
4. Install and Activate the plugin
5. Navigate to Snippets → Add New.
6. Enter a title for your snippet, for example “fix Jetpack 9.2 issue”
7. Paste the code snippet from here
8. Click “Save Changes and Activate.”
9. Now you can activate the Jetpack plugin.

That should help.

Can someone please repost code here so I can copy paste, it wont let me at above one

Thankyou

You can find the code right here, a few messages above yours. Here it is again:

add_filter( 'jetpack_tools_to_include', function( $tools ) {
        $index = array_search(
                'calypsoify/class.jetpack-calypsoify.php',
                $tools
        );
        if ( $index ) {
                unset( $tools[$index] );
        }
        return $tools;
} );

I did find it above but was just hoping if someone copied again I could copy paste but it wont let me…..So stuck on how to go about fixing it.

Guess I just wait till jetpack get back to me via email, maybe someone can do it for me.

My blog is so close to being up and ready for 2021 and now its at a stop, kind of frustrating….but saying that, thankyou for your help.

Guess I go without jetpack for now

@kmiles2505 we’re the same support staff here in the forums that are staffing our email.

We also don’t log into your site and do these things for you, so regardless of whether or not we help you here or via email, you will need to do this yourself.

Are you not able to copy and paste the code my colleague Jeremy posted above?

If you continue to have trouble or aren’t sure how to add this, I highly recommend you contact your hosting provider for help here. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you get this code added to your site. It looks like your site is hosted with Bluehost – you can reach them directly here:

https://www.bluehost.com/contact

It looks like we also replied to your email (ref 3538179) yesterday. Please keep your correspondence to that email so we can keep everything together. But, before you reply again to that email, contact Bluehost and get their help adding that code.

Please direct any other questions to that email. Thanks!

My host tried code….they also deactivated all plugins incase of conflict.

They installed older version of jetpack…then older version of wordpress, and still can’t install jetpack without critical errors blocking me out of blog completely

@kmiles2505 I replied to your email. Please keep your correspondence there, thank you!

Hi everyone.

We’ve just released Jetpack version 9.2.1 to address the issue. You should now be able to update safely.

Sorry again for the trouble!