• Resolved anurags

    (@anurags)


    When I try to log into the word-press admin page of my website using the following link, I get critical error

    https://namispartanburgsc.org/wp-admin/

    Upon enabling debugging, I get this detailed error message. Can someone please help resolve this ?

    Fatal error: Uncaught Error:
    Call to undefined function ctype_digit() in /hermes/bosnaweb17a/b299/ipg.namispartanburgscorg/New/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php:217 Stack trace: #0 /hermes/bosnaweb17a/b299/ipg.namispartanburgscorg/New/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php(162): Jetpack_Signature->sign_request(‘!8j1f(JHR!lxayw…’, 1607761563, ‘a0IXGNChfV’, ‘VBVVpd3YnI1/F2m…’, ‘POST’, ‘https://jetpack…&#8217;, ‘<?xml version=”…’, false) #1 /hermes/bosnaweb17a/b299/ipg.namispartanburgscorg/New/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php(26): Automattic\Jetpack\Connection\Client::build_signed_request(Array, ‘<?xml version=”…’) #2 /hermes/bosnaweb17a/b299/ipg.namispartanburgscorg/New/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-ixr-client.php(63): Automattic\Jetpack\Connection\Client::remote_request(Array, ‘<?xml version=”…’) #3 /he in /hermes/bosnaweb17a/b299/ipg.namispartanburgscorg/New/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php on line 217

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter anurags

    (@anurags)

    I made an SFTP connection to rename the jetpack folder to something else in order to disable the plugin. The critical error still happened. The debug details showed the issue was now happening in mu_plugins/endurance
    so I renamed the mu_plugins folder to something else.

    This resolved the issue for me. I was able to login to the wordpress site. I have renamed the jetpack back to what it was. I have not activated the jetpack plugin though.

    Daniel

    (@ddumondgmailcom)

    Same issue here!! Please help!

    Fatal error: Uncaught Error: Call to undefined function ctype_digit() in /hermes/bosnaweb24a/b2243/nf.stormontyachtclub/public_html/stormontyachtclub.ca/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php:217 Stack trace: #0 /hermes/bosnaweb24a/b2243/nf.stormontyachtclub/public_html/stormontyachtclub.ca/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php(162): Jetpack_Signature->sign_request('lODTxa8c^ATClhm...', 1607788814, '8x6VZjvL1j', '5lT4ddluf75zdF0...', 'POST', 'https://jetpack...', '<?xml version="...', false) #1 /hermes/bosnaweb24a/b2243/nf.stormontyachtclub/public_html/stormontyachtclub.ca/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php(26): Automattic\Jetpack\Connection\Client::build_signed_request(Array, '<?xml version="...') #2 /hermes/bosnaweb24a/b2243/nf.stormontyachtclub/public_html/stormontyachtclub.ca/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-ixr- in /hermes/bosnaweb24a/b2243/nf.stormontyachtclub/public_html/stormontyachtclub.ca/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php on line 217

    This appears when trying to access Jetpack Dashbaoard.

    • This reply was modified 3 years, 11 months ago by Daniel.
    Daniel

    (@ddumondgmailcom)

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @anurags, can you let me know if you tried the solution suggested in this thread (thanks @ddumondgmailcom for linking it!) too?

    What happened when you re-activated the Jetpack plugin – if you tried that at all already?

    Happy to investigate further for you if you still have troubles!

    Thread Starter anurags

    (@anurags)

    Hello
    Thank you for your responses
    I went into ipage dashboard to get the ftp login info
    Then I used filezilla to make an ftp connection to my site
    I rename the jetpack plugin folder to disable jetpack.
    The debug info then showed the issue in ‘endurance’ file located under folder mu_plugin
    So I renamed the mu_plugin folder

    That fixed the problem for me.
    The wp-admin then opened correctly for me. Once logged into wp-admin, I deleted jetpack plugin
    I have also removed other plugins that I was not using

    Thank you again for your help

Viewing 5 replies - 1 through 5 (of 5 total)
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