Jetpack causing Critical error

  • Resolved montelent

    (@montelent)


    2 years, 4 months ago

    Hello,
    Since yesterday, all my sites went down, I discovered it was jetpack because I tested every Plugin and when I removed jetpack, the site will come back to normal but if I put it back, it will produce this error “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.”

    I have already deactivated it again so that my site can work

    • This topic was modified 2 years, 4 months ago by montelent.

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  • Same here. At least two of my websites went down too. Was able to deactivate Jetpack and it works again.

    It’s a temporary solution but you can delete the “rules” directory in jetpack/jetpack_vendor/automattic/jetpack-waf/ which should fix the issue. The folder doesn’t exist in any other version and the file inside the rules directory is calling for files that don’t exist

    Hi @montelent,

    Sorry for the inconvenience there. We are aware of the issue and working on a point release (11.5.1) to fix it. It should be out in the next 24 hours.

    In the meantime, removing and re-installing Jetpack 11.5, as @staalegismervik has confirmed works, or deactivating and reactivating the WAF module via WP CLI, as @r33c3 hints at, will fix the issue. There’s more information about this here.

    Regards.

    Not sure why did I install this plugin, through the aggressive ads maybe. Having the same issue and I thought the debug mode would let me know something but nothing, and I think this is not the first time people have the same issue, I googled the same error and surprisingly we had this issue in 2020, 2021 as well. And for a normal user, going through the back panel to fix this issue is not easy for them. They only care about the front interface.

    At least, there is a technical reason to understand this issue ??

    • This reply was modified 2 years, 4 months ago by arafatx.
    • This reply was modified 2 years, 4 months ago by arafatx.
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