Jetpack causing WP to crash

  • Resolved triptyquedesign

    (@triptyquedesign)


    2 years, 3 months ago

    Jetpack is causing our site to throw a 504 Gateway timeout error. The site loads fine until jetpack is activated.

    Can you help me out?

    I get the following error in the php_error.log:

    PHP Warning:  require_once(/srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-assets/actions.php): Failed to open stream: No such file or directory in /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-version-loader.php on line 89
PHP Fatal error:  Uncaught Error: Failed opening required '/srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-assets/actions.php' (include_path='.:/usr/share/php:/srv/app/triptyque-wp/htdocs') in /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-version-loader.php:89
Stack trace:
#0 /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-autoloader-handler.php(124): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpack?11_2\Version_Loader->load_filemap()
#1 /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-autoloader.php(80): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpack?11_2\Autoloader_Handler->activate_autoloader(Array)
#2 /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/autoload_packages.php(13): Automattic\Jetpack\Autoloader\jpf11009ded9fc4592b6a05b61ce272b3c_jetpack?11_2\Autoloader::init()
#3 /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/jetpack.php(141): require_once('/srv/app/tripty...')
#4 /srv/app/triptyque-wp/htdocs/wp-settings.php(428): include_once('/srv/app/tripty...')
#5 /srv/app/triptyque-wp/htdocs/wp-config.php(32): require_once('/srv/app/tripty...')
#6 /srv/app/triptyque-wp/htdocs/wp-load.php(50): require_once('/srv/app/tripty...')
#7 /srv/app/triptyque-wp/htdocs/wp-admin/admin.php(34): require_once('/srv/app/tripty...')
#9 {main}
thrown in /srv/app/triptyque-wp/htdocs/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-version-loader.php on line 89

    PHP:8.0
    wordpress version 6.0.1.
    theme: hello Elementor
    current plugins:
    Advanced Custom Fields PRO: version: 5.12.3,
    Akismet Anti-Spam: version: 5.0,
    Category Order and Taxonomy Terms Order: version: 1.7.1,
    Custom Post Type UI: version: 1.12.1,
    Ele Custom Skin: version: 3.1.6,
    Elementor: version: 3.6.8,
    Elementor Pro: version: 3.7.3,
    Email Address Encoder: version: 1.0.22,
    GDPR Cookie Consent: version: 2.1.2,
    MailerLite – Signup forms (official): version: 1.5.9,
    Polylang: version: 3.2.5,
    Polylang Connect for Elementor: version: 2.3.0,
    Post Types Order: version: 1.9.9.1,
    Simple History: version: 3.3.0,
    Site Kit by Google: version: 1.81.0,
    WP-Optimize – Clean, Compress, Cache: version: 3.2.7,
    WP Mail SMTP Pro: version: 3.5.2,
    Yoast SEO: version: 19.6,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @triptyquedesign

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    https://www.triptyquedesign.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://wp.cloud/xmlrpc.php

    Since your site returns a 403 error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

    Thread Starter triptyquedesign

    (@triptyquedesign)

    Hi @bruceallen,

    Thank you for having a look. The xmlrpc.php file was indeed missing. I re-installed WordPress and reactivated Jetpack. It does seem to be fixed and the website seems to be working as expected, albeit a bit slow but i’ll have to work that out with WP-rocket or something similar.
    Thanks again!

    p.s. I did have to disable some settings from my hosting, can I enable them again now that the site is working?

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Fantastic! Happy to hear everything’s working normally for you now. ??

    As far as settings, I’m not sure what you changed, so I wouldn’t be able to really answer that. That being said, if there was anything specifically blocking the xmlrpc.php, you’ll want to leave that disabled so that we can continue to communicate with your site.

    Have a great rest of the week!

Viewing 3 replies - 1 through 3 (of 3 total)
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