Jetpack Connection — An error occurred. Please try again.

  • Resolved amanda206

    (@amanda206)


    1 year, 2 months ago

    Hi,
    I’m trying to install Jetpack.

    When i click the “Set up Jetpack” button I get the “An error occurred. Please try again.” error

    I have disabled all the other plugins and activated the storefront theme, still get the error.

    I have checked the XML-RPC file, it is ok

    wp?config.php and .htaccess files are standard.

    The PHP?XML Extension installed and active

    Reinstalling and Reconnecting Jetpack same error

    WordPress
    Version 6.4.2
    Site Language en_US
    User Language en_US
    Timezone +00:00
    Home URL?https://beachstreetapothecary.com
    Site URL?https://beachstreetapothecary.com
    Permalink structure /%postname%/
    Is this site using HTTPS? Yes
    Is this a multisite? No
    Can anyone register on this site? No
    Is this site discouraging search engines? No
    Default comment status Open
    Environment type production
    User count 1
    Communication with www.ads-software.com www.ads-software.com is reachable

    Jetpack Diagnostic information:
Jetpack Site ID	
Jetpack SSL Verfication Bypass	No
Offset between Jetpack server's time and this server's time.	0
Current Jetpack Version Option	12.9:1702583568
Previous Jetpack Version	12.9:1702583568
Jetpack Site Public	Private
Jetpack Master User	No master user set.
Jetpack Offline Mode	off
JETPACK_DEV_DEBUG Constant	off
Current User	#1 bsaAdmin
Tokens defined	None
Blog Public Key	Not set.
User Public Key	Not set.
Jetpack Version	12.9
Jetpack Directory	/hermes/bosnacweb05/bosnacweb05cd/b827/ipg.michaelmirthmusiccom/beachstreetapothecary/wp-content/plugins/jetpack/
Plan Type	free
Server Variable HTTP_HOST	beachstreetapothecary.com
Server Variable SERVER_PORT	443
Server Variable HTTPS	on
Server Variable REMOTE_ADDR	76.110.68.2
Trusted IP	false
Full Sync Status	{"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
Sync Queue Size	0
Sync Queue Lag	0 seconds
Full Sync Queue Size	0
Full Sync Queue Lag	0 seconds
IDC URLs	{"home":"https:\/\/beachstreetapothecary.com","siteurl":"https:\/\/beachstreetapothecary.com","WP_HOME":"","WP_SITEURL":""}
IDC Error Option	false
IDC Opt-in	1
Connection Tests	All Pass.

    Can you help please?

    Thanks,
    Amanda

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @amanda206 –

    Thank you so much for patiently waiting for a response!

    Also, I appreciate your proactive troubleshooting — it’s a big help!

    When I test the Jetpack connection to your site, I get the error:

    Testing: https://beachstreetapothecary.com/xmlrpc.php
HTTP/1.1 409 Conflict
Date: Fri, 29 Dec 2023 18:58:58 GMT
Content-Type: text/html; charset=iso-8859-1
Content-Length: 83
Connection: keep-alive
Server: Apache/2
Age: 0

<script>document.cookie = "humans_21909=1"; document.location.reload(true)</script>

    In most cases, this means that something is restricting Jetpack’s access to the xmlrpc.php file in WordPress.

    I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?

    Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

    Our? requests ?look ?like ?the ?following:

    • ?File:? ?https://beachstreetapothecary.com/xmlrpc.php?
      -? User-agent?header:? Jetpack ?by ?WordPress.com
      -? IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

    Let ?us ?know ?how? that ?goes.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi?@amanda206,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter amanda206

    (@amanda206)

    Hi!
    I am working on figuring out how to get in touch with my service provider to get those ip addresses on my allow list. Will keep you posted!

    Thread Starter amanda206

    (@amanda206)

    Hi!! I am having trouble getting in touch with anyone at ipage (where site is hosted)…would I be able to add the ip addresses via the .htaccess file?

    Thread Starter amanda206

    (@amanda206)

    Don’t have any security plugins activated.

    Adding allowlist for the xmlrpc.php?file?in the .htaccess file not doing the trick so still trying to get in touch with the hosting provider to see if there are server-side security settings that I am unable to configure myself blocking access…


    here is the code I tried in htaccess file:

    <Files “xmlrpc.php”>
    <RequireAny>
    Require ip 122.248.245.244
    Require ip 54.217.201.243
    Require ip 54.232.116.4
    Require ip 192.0.80.0/20
    Require ip 192.0.96.0/20
    Require ip 192.0.112.0/20
    Require ip 195.234.108.0/22
    </RequireAny>
    </Files>

    and then also tried this:

    <Files “xmlrpc.php”>
    <IfModule mod_authz_core.c>
    Require all granted
    </IfModule>
    <IfModule !mod_authz_core.c>
    Order allow,deny Allow from all
    </IfModule>
    </Files>

    Thread Starter amanda206

    (@amanda206)

    Issue resolved by hosting service provider … there was an extention missing apparently…

    extension=ctype.so in php.ini

    Thread Starter amanda206

    (@amanda206)

    Resolved

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    @amanda206

    Thanks for the update!

Viewing 8 replies - 1 through 8 (of 8 total)
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