Jetpack connection broken

  • Resolved sbct

    (@sbct)


    4 years, 9 months ago

    Hello,
    I’ve got a problem with the plugin as it breaks my Jetpack connection.
    I’ve been in contact with my hosting’s support and with jetpack’s support and they both told me that the plugin is the culprit for the broken connection and advised to contact the devs.
    Immediately after I deactivate the plugin the connection starts back working!
    The jetpack support advised to remove the sub folder option for the website (en, /fr etc) as they say this option breaks the connection, but as I try to deactivate it, I get 503 error.
    Can you please help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dragos

    (@dragosvrejiu)

    Hello,

    We are aware of this issue and it will be resolved in the next versions of TranslatePress.

    However, not using the “Use subdirectory for default language” setting should restore the connection to Jetpack.

    For the 503 error:

    * see if you have any javascript errors in the browser console https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors . A printscreen could help.
    * if you have any security or minification plugins please deactivate them and try again. Some caching plugins also have minification settings that can break javascript code, so for testing purposes please disable any caching as well.
    * try and open the website in a different browser just to exclude a browser add-on that might interfere with javascript.

    Let me know how it goes!

    With the best regards,

    Thread Starter sbct

    (@sbct)

    Thanks Dragos!
    I’ve tried using another browser and now the 503 error disappeared (I’ve was using Safari and I’ve tried with Chrome).
    As of now with the si folder option the connection works again correctly.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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