Jetpack connection error
-
I found the issue when I was putting up a new post. When I tried to publish I got an alert saying I needed to reconnect to LinkedIn, and when I clicked on the alert to try to reconnect, all I got was a blank screen. So I went to WordPress.com and saw “The site cannot be accessed”. Then I went to site health and saw that the Wpcom connection test failed with the message “X Error Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200”
I’ve disconnected and reconnected Jetpack and that seemingly went well, but the error persists and WordPress.com still says the site cannot be accessed.
When I run Jetpack Debug, I get: “XML-RPC is not responding correctly ( 409 )”. However, when I go to https://www.gemsofwisdomconsulting.com/web/xmlrpc.php I get the expected response.
I have run thorough all the troubleshooting steps (update all, disable plugins, use default theme, etc…) to no avail.
Most of Jetpack (stats, etc…) seems functional, but the connection error is disconcerting, and Linking to LinkedIn still fails.
Site into as per support page request:
### wp-core ### version: 5.7 site_language: en_US user_language: en_US timezone: America/New_York permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: closed environment_type: production user_count: 5 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web wordpress_size: 48.54 MB (50893636 bytes) uploads_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/uploads uploads_size: 82.87 MB (86892322 bytes) themes_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes themes_size: 81.07 MB (85005642 bytes) plugins_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins plugins_size: 51.11 MB (53591749 bytes) database_size: 28.55 MB (29933568 bytes) total_size: 292.13 MB (306316917 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: Enfold Child (enfold-child) version: 1.0 author: Kriesi author_website: https://www.kriesi.at parent_theme: Enfold (enfold) theme_features: core-block-patterns, avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpSEO, avia_exclude_wpml, avia_exclude_instagram_feed, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes, avia_no_session_support theme_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes/enfold-child auto_update: Disabled ### wp-parent-theme ### name: Enfold (enfold) version: 4.8.1 author: Kriesi author_website: https://kriesi.at theme_path: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/themes/enfold auto_update: Disabled ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.2, author: the WordPress team, Auto-updates disabled ### wp-plugins-active (9) ### Akismet Anti-Spam: version: 4.1.9, author: Automattic, Auto-updates disabled Contact Form 7: version: 5.4, author: Takayuki Miyoshi, Auto-updates disabled Jetpack by WordPress.com: version: 9.5, author: Automattic, Auto-updates disabled Post Types Order: version: 1.9.5.5, author: Nsp Code, Auto-updates disabled Really Simple SSL: version: 4.0.13, author: Really Simple Plugins, Auto-updates disabled Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Auto-updates disabled UpdraftPlus - Backup/Restore: version: 1.16.50, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled WP Super Cache: version: 1.7.2, author: Automattic, Auto-updates disabled Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast, Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available file_uploads: File uploads is turned off post_max_size: 20M upload_max_filesize: 20M max_effective_size: 20 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) ghostscript_version: 9.26 ### wp-server ### server_architecture: Linux 5.4.25 x86_64 httpd_software: Apache/2 php_version: 7.3.2 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 120 memory_limit: 256M max_input_time: 60 upload_max_filesize: 20M php_post_max_size: 20M curl_version: 7.47.0 OpenSSL/1.0.2g suhosin: false imagick_availability: false pretty_permalinks: true ### wp-database ### extension: mysqli server_version: 5.6.49-89.0-log client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content WP_PLUGIN_DIR: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins WP_MEMORY_LIMIT: 256M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### jetpack ### site_id: 151077978 ssl_cert: No time_diff: undefined version_option: 9.5:1616697262 old_version: 9.4:1612541932 public: Public master_user: #3 rcharbon current_user: #3 rcharbon tokens_set: Blog User blog_token: vLikr5naU$VYCjJktuyCNv8mx&SB&OBx user_token: hE6lwgcw5ZzZPfV%tNjSAo1Had8IG&43 version: 9.5 jp_plugin_dir: /hermes/bosnacweb01/bosnacweb01bd/b1593/apo.drosenthal/web/wp-content/plugins/jetpack/ plan: free protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Sat, 27 Mar 2021 13:52:24 +0000","finished":"Sat, 27 Mar 2021 13:52:39 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"3"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[3],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/www.gemsofwisdomconsulting.com","siteurl":"https:\/\/www.gemsofwisdomconsulting.com\/web","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: {"9":{"name":"test__wpcom_connection_test","label":false,"short_description":"Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200","long_description":"<p>A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Error<\/span><\/span> Gems of Wisdom Consulting Inc. | Dr. Sharon T. Freeman is not connected.: 200<\/p><p><strong>We recommend reconnecting Jetpack.<\/strong><\/p>","severity":"critical","action":"https:\/\/www.gemsofwisdomconsulting.com\/web\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Reconnect Jetpack now","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}The page I need help with: [log in to see the link]
- The topic ‘Jetpack connection error’ is closed to new replies.
